Looking for a job

Hilda Ramirez

@hildaramirez

Message

Highly accomplished professional with extensive experience in customer service.

United States

Message

What I'm looking for

I am looking for a role that offers growth potential and values empathetic support.

With over 13 years of experience in banking customer service and a rapid career progression in hospitality management, I have developed a unique blend of financial acumen and operational leadership. My journey from a cleaner to a Property Manager has equipped me with the skills to manage complex logistics and foster positive client relations. I hold a Bachelor's degree in Spanish, which enhances my ability to communicate effectively with diverse clientele.

In my recent role as a Property Manager, I directed all aspects of property operations, ensuring seamless daily activities and cultivating exceptional guest experiences. My efforts resulted in a remarkable 90% increase in perfect guest reviews, showcasing my commitment to quality service and customer satisfaction. I thrive in challenging situations, utilizing my empathetic problem-solving skills to de-escalate conflicts and maintain high standards of cleanliness and operational efficiency.

I am now seeking a remote, part-time role with full-time growth potential, where my diverse skills in communication, organization, and human-centric support can make a significant impact. I am driven by a passion for delivering compassionate support and am eager to contribute to a team that values customer relations and operational excellence.

Experience

Work history, roles, and key accomplishments

Property Manager

Kauai M

Jan 2023 - Present (2 years 6 months)

Directed all aspects of property operations, including maintenance, guest/tenant relations, and administrative functions, ensuring seamless daily activities. Managed and led a team of 7 staff members (e.g., cleaners, maintenance, front desk), overseeing hiring, training, scheduling, and performance evaluations. Cultivated exceptional guest experiences, effectively resolving complaints and de-escal

Property Management Team Leadership Budgeting Vendor Management Crisis Management Quality Control Staff Training Problem Solving

Cleaner

Kauai M

Jan 2023 - Present (2 years 6 months)

Maintained impeccable cleanliness and hygiene standards across all property areas, demonstrating a strong work ethic and meticulous attention to detail. Collaborated effectively with team members to ensure efficient turnaround times and guest readiness. Developed a foundational understanding of property operations and guest expectations, leading to rapid advancement.

Teamwork Attention To Detail Work Ethics Collaboration Problem Solving

Senior Customer Service Representative III

First Financial Bank N.A.

May 2000 - Present (25 years 2 months)

Provided comprehensive customer service and support for banking products and services to a diverse clientele over 13 years. Resolved complex financial inquiries, account discrepancies, and service issues with precision and adherence to strict regulatory compliance. Communicated intricate banking information clearly and empathetically, ensuring customer understanding and satisfaction.

Customer Service Financial Inquiries Regulatory Compliance Customer Satisfaction Data Entry CRM Software Microsoft Office Suite Confidentiality Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Abilene Christian University

Bachelor of Arts, Spanish

Activities and societies: Sigma Delta Pi (National Collegiate Hispanic Honor Society)

Inducted into Sigma Delta Pi (National Collegiate Hispanic Honor Society). Developed full professional fluency in Spanish, enhancing cross-cultural communication and comprehension.