Keiona carter

I am a dynamic and results-driven service leader with over 5 years of experience in client relations, operations, and complaint resolution within fast-paced environments. My proven track record includes streamlining processes, mentoring teams, and enhancing service delivery through cross-functional collaboration. I excel at managing escalations, driving performance improvements, and fostering client trust.

In my most recent role as a Servicing Specialist I at Truist Financial, I led efforts during a major credit card platform consolidation, ensuring seamless frontline adaptation and service continuity. My ability to mentor cross-trained staff and handle escalated inquiries has significantly boosted team efficiency and service quality. I am recognized for maintaining high performance under pressure and delivering consistent client satisfaction, and I am now seeking a management position where I can lead teams, drive operational excellence, and elevate the customer experience.