Open to opportunities

Lateasha Blackmon

@lateashablackmon

Message

Versatile business leader with 15 years in customer service.

United States

Message

What I'm looking for

I seek a role that values leadership and offers growth opportunities.

I am a seasoned professional with over 15 years of experience in customer service and administration. As the CEO of Peachy Cleaning Services LLC, I successfully generated a loyal client base and increased profits by 50%. My journey has equipped me with strong management capabilities and a keen understanding of how to create a well-organized work environment that aligns with company goals.

Throughout my career, I have honed my communication, analytical, and problem-solving skills, allowing me to effectively engage with peers and clients across various platforms. My experience ranges from client support roles to owning my own business, where I have consistently demonstrated a commitment to quality service and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Business Owner

Current

Peachy Cleaning Services LLC

Jan 2018 - Present (7 years 4 months)

Managed and established detailed policies and procedures to identify and correct inventory losses. Contributed to maintaining quality customer service and a positive work climate.

Business Management Customer Service Inventory Management Policy Development Leadership

Client Support Specialist

Amerisave Mortgage

Aug 2022 - Present (2 years 9 months)

Answered a large volume of service calls, chats, or emails regarding loan applications. Identified customer needs, clarified information, researched issues, and provided solutions with zero complaints.

Customer Service Data Entry Microsoft Office Salesforce

Server

Tasty Crab

Jan 2020 - Present (5 years 4 months)

Guided guests through the menu and ensured a positive dining experience. Took food and beverage orders, delivered requests to the kitchen, and assisted with table service.

Customer Service Payment Processing Teamwork

Housemaid

Merry Maids

Feb 2019 - Present (6 years 3 months)

Contributed to maintaining quality customer service and a clean office appearance. Carried cleaning products and equipment to and from various locations.

Customer Service Team Collaboration

Seasonal Temp Licensed Security

Mercedes Benz

Aug 2017 - Present (7 years 9 months)

Performed a variety of duties, communicating effectively using radios, hand signals, and flashlights. Created effective incident/accident reports and enforced company policies.

Security Operations Incident Reports Communication Enforcement

Production Handler

Well Star Distribution Center

Aug 2011 - Present (13 years 9 months)

Handled production tasks and maintained adherence to safety rules and regulations. Operated machinery and performed quality inspections.

Production Quality Control

Production Handler/Machine Operator

Glock, INC

Mar 2009 - Present (16 years 2 months)

Retrained robots, met production targets, and inspected sub-parts and data. Generated spreadsheets for data collection and reconciled final inspection documentation.

Robotics Data Collection Spreadsheets

Education

Degrees, certifications, and relevant coursework

Wilcox County High School

High School Diploma, General Studies

Obtained a High School Diploma in 2007. Completed secondary education, building foundational knowledge and skills.

Alabama Agricultural and Mechanical University

Bachelor of Science, Fashion; Concentration in Apparel, Merchandising and Design

Completed a Bachelor of Science in Fashion with a concentration in Apparel, Merchandising, and Design. Graduated in 2012, gaining expertise in the fashion industry's core aspects.

American Public University

Master of Science, Entrepreneurship

Graduated with a Master of Science in Entrepreneurship in 2019. This advanced degree focused on developing skills essential for business leadership and innovation.