Looking for a job

Samwel Anyolo

@samwelanyolo

Message

Seasoned customer support professional with strong leadership skills.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and development.

With over 8 years of experience in customer support roles, I have honed my skills in team leadership, training, and client relationship management. My journey has been marked by a commitment to enhancing customer satisfaction and retention through effective communication and process optimization. I am proficient in CRM tools and have a keen focus on performance metrics and service delivery excellence.

In my current role as a Customer Support Team Lead at Lawton Lighthouse, I successfully enhanced customer comprehension by 15% through multi-channel communication strategies. I have a proven track record of resolving customer inquiries and complaints, contributing to positive sales outcomes, and optimizing record management processes to improve customer retention by 12%. My previous experiences have equipped me with the ability to handle high volumes of inquiries while maintaining a strong focus on customer satisfaction and team performance.

I am passionate about leveraging my expertise to drive customer success and operational efficiency in a dynamic work environment. My goal is to continue developing my skills while contributing to a team that values customer-centric approaches and innovative solutions.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Team Lead

Current

Lawton Lighthouse

May 2023 - Present (2 years)

As a Customer Support Team Lead, I enhanced customer comprehension by 15% through multi-channel communication strategies and resolved inquiries, contributing to a 10% increase in customer retention. I also optimized record management processes based on customer feedback.

Customer Support Team Leadership Process Optimization CRM Tools Communication Strategy Customer Retention Performance Metrics Service Delivery Feedback Multi Channel Comms Optimization

Customer Service Representative

Majorel

Oct 2022 - Oct 2023 (1 year)

In my role as a Customer Service Representative, I handled over 80 daily inquiries, boosting customer satisfaction by 20% through personalized support and efficient issue resolution while collaborating with remote teams to enhance service protocols.

Customer Service Product Knowledge Team Collaboration Customer Satisfaction Communication Performance Optimization Remote Team Problem Solving Time Management

Customer Service Representative

Metro By T-MOBILE

May 2022 - Oct 2022 (5 months)

As a Customer Service Representative, I elevated customer satisfaction by providing comprehensive support across various platforms and resolving inquiries, which contributed to positive sales results and improved retention rates.

Customer Support Communication Sales Support Customer Feedback Analysis Retention Problem Solving Team Collaboration

Customer Service Associate

Bubbly Management Group

Jan 2020 - May 2022 (2 years 4 months)

In my position as a Customer Service Associate, I effectively resolved customer queries while maintaining high satisfaction rates and enhanced operational efficiency through documentation and team training programs.

Customer Service Communication Documentation Training Client Engagement Operations Onboarding Problem Solving Customer Relationship Management

Services and Facilities Executive

Kava Hybrid Agency

Sep 2017 - May 2019 (1 year 8 months)

As a Services and Facilities Executive, I analyzed call patterns to refine customer service protocols and oversaw complaint resolution, leading to policy updates that aligned with client needs.

Customer Service Policy Development Communication Team Collaboration Problem Solving Process Improvement

Teller & Shop Manager

Unknown

Aug 2016 - Sep 2017 (1 year 1 month)

In my role as a Teller & Shop Manager, I oversaw operations ensuring compliance with financial regulations and performed regular cash audits to maintain financial integrity.

Cash Management Financial Compliance Audit Operations Team Management Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Unknown University

Bachelor of Arts, International Relations

2016 - 2019

Studied International Relations, focusing on global politics, diplomacy, and international organizations. Developed skills in critical thinking, communication, and analysis of international issues.