Kayla Kunde

Managed reservations and communicated with hotels to ensure a seamless guest experience. Worked across multiple online portals to resolve inquiries effectively.

Led a team of 5-10 agents, managed escalated cases, and improved productivity through training and feedback. Closed over 20,000 customer tickets and recouped over $50,000 in fraudulent activity.

Coordinated cabin assignments and handled guest experience issues for 700 cabins nationwide. Provided timely reports to leadership and resolved in-stay guest issues.

Managed front desk operations, coordinated group bookings, and assisted in operational tasks. Responded to guest surveys to improve service quality.

Processed night audit paperwork and ensured front desk readiness for the day. Managed cash balances and addressed guest complaints.

Oversaw desk staff training, coordinated schedules, and tracked guest satisfaction scores. Managed bank deposits and assisted in housekeeping.

Managed daily operations, assisted in housekeeping, and ensured compliance with Marriott standards. Improved productivity and guest satisfaction.

Supported breakfast operations and inspected rooms to meet brand standards. Assisted front desk during peak check-in times.

Assisted in training front desk associates for the grand opening. Developed problem-solving skills to address guest concerns effectively.

Sorted over 1,000 articles of mail efficiently by zip code and state.

Aided teachers in creating a safe and educational environment for children and communicated with parents about their children's well-being.

Graduated with a High School Diploma, completing a comprehensive curriculum that prepared me for further education and career opportunities.

Grade: 4.0 GPA

Completed 30 credits with a 4.0 GPA, focusing on courses that enhance my skills in the hospitality and tourism management field.