Open to opportunities

Shakeir Garner

@shakeirgarner

Message

Detail-oriented professional with strong communication and problem-solving skills.

United States

Message

What I'm looking for

I am looking for a role that values communication and teamwork, with opportunities for growth.

I am a detail-oriented professional with a proven track record in customer service and banking. My journey began at Wells Fargo Bank, where I honed my skills as a Registered Personal Banker II Manager, supervising a team and implementing strategies that significantly increased customer retention. My ability to lead and inspire my team contributed to our branch's overall success and a positive work environment.

Currently, I am a Call Care Representative at Transamerica, where I utilize my exceptional communication skills to resolve customer inquiries effectively. I pride myself on my active listening techniques, which allow me to empathize with customers and provide personalized solutions. My commitment to exceeding performance metrics has been recognized, and I am eager to leverage my abilities to help your company achieve its goals.

Experience

Work history, roles, and key accomplishments

Current

Call Care Representative

Current

Transamerica

Apr 2023 - Present (2 years 3 months)

Demonstrated exceptional communication skills by effectively resolving customer inquiries and concerns over the phone. Utilized active listening techniques to empathize with customers and provide personalized solutions to meet their needs. Consistently met and exceeded performance metrics, including call resolution time and customer satisfaction ratings.

Customer Service Communication Active Listening Problem Solving Team Collaboration

Account Manager

Discover Bank

Apr 2022 - Oct 2022 (6 months)

Monitored banking regulations and maintained compliance with all banking and financial policies. Managed and resolved issues with customers during calls by following determined script. Exceeded performance metrics as it relates to call time, quality and customer satisfaction.

Account Management Customer Service Compliance Problem Solving Communication

Registered Personal Banker II Manager

Wells Fargo Bank N.A.

Mar 2014 - Dec 2021 (7 years 9 months)

Supervised and trained a team of Personal Bankers to achieve sales goals and provide excellent customer service. Managed daily branch operations, including cash handling, vault management, and compliance with regulatory requirements. Collaborated with colleagues and senior management to drive overall branch success and promote a positive work environment.

Team Leadership Sales Customer Service Compliance Training