Open to opportunities

Caleb Dorsey

@calebdorsey

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Experienced Manager with a strong background in customer service.

United States

Message

What I'm looking for

I am looking for a role in a company that offers growth opportunities and values teamwork.

I am an experienced manager with over 11 years in customer service and operations management. My career has been marked by my ability to develop individual employment plans and set strategic goals that significantly increase company revenue. I thrive in dynamic environments where I can leverage my interpersonal skills to lead and motivate teams effectively.

Throughout my career, I have successfully managed diverse teams, coordinated hiring and training processes, and implemented innovative marketing campaigns that enhance asset performance. My experience spans various industries, including tax services and property management, where I have consistently delivered results through superior customer service and operational excellence.

I am passionate about fostering professional development and ensuring compliance with industry standards. I am eager to bring my expertise in team building, financial reporting, and project management to a forward-thinking company that values growth and innovation.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

S & A Tax Services LLC

Nov 2012 - Present (12 years 6 months)

Managed daily office operations, including opening, closing, and preparing tax returns. Successfully increased company revenue through strategic networking, marketing, and exceptional customer service.

Tax Preparation Office Management Customer Service Marketing Networking Microsoft Office Suite Payroll

Current

Property Management Assistant

Current

MGL Property Group LLC

Feb 2012 - Present (13 years 3 months)

Directed a team of 11 property managers for a commercial real estate firm, overseeing a portfolio exceeding 27 million sq. ft. Spearheaded an innovative marketing campaign that maximized portfolio asset performance and coordinated high-value property build-outs.

Property Management Commercial Real Estate Contract Negotiation Team Leadership Marketing Campaigns Project Coordination

Cell Phone Technician

Apto Solutions

Dec 2015 - Nov 2017 (1 year 11 months)

Performed comprehensive cell phone repairs, including screen repair and software updates. Managed device activations, service switching, and SIM card changes while providing excellent customer service.

Cell Phone Repair Activation Customer Service Troubleshooting Technical Support

Assistant Manager

MAG.LLC

Jan 2009 - Jun 2014 (5 years 5 months)

Managed various operational aspects, ensuring deadlines were met without compromising accuracy or quality. Demonstrated strong written and verbal communication skills, maintaining professionalism in all interactions.

Quality Control Customer Service Communication Skills Microsoft Office Suite Problem Solving Financial Reporting

Manager

McDonalds

Jul 2009 - Nov 2011 (2 years 4 months)

Managed daily restaurant operations, including food, beverage, and labor costs. Monitored sanitation, food quality, and presentation while strictly adhering to budget guidelines for inventory control.

Budget Management Customer Service Team Coordination Labor Costs

Security Officer

Securtais

Mar 2006 - Dec 2009 (3 years 9 months)

Planned and managed security deployments at various sites and high-profile social events. Responsible for hiring and training new staff members, ensuring proper shift protocols were followed.

Security Management Staff Training Hiring Team Leadership Conflict Resolution

Shift Leader

Burger King

Feb 2007 - Oct 2009 (2 years 8 months)

Coordinated multiple tasks related to food, beverage, and labor costs in a fast-paced restaurant environment. Efficiently managed staff and ensured high standards of sanitation, food quality, and presentation.

Customer Service