Open to opportunities

Mia Rowland

@miarowland

Message

Motivated professional with a strong passion for customer service.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a motivated and detail-oriented professional with a strong passion for customer service and workplace collaboration. Over the past decade, I have honed my skills in managing team environments and delivering high-quality results. My experience as a Shift Manager at McDonald's allowed me to lead a team effectively, ensuring smooth operations and exceptional service for our customers. I take pride in my ability to train new employees and foster a positive work culture that emphasizes reliability and strong communication.

Currently, I am expanding my expertise as a Barista at Starbucks, where I continue to build strong customer connections through friendly service and attention to detail. My educational journey includes an Associate Degree in Accounting and ongoing studies in Business Technology, which have equipped me with a solid foundation in business operations and accounting principles. I am dedicated to continuous learning and professional growth, always striving to enhance my skills and contribute positively to my workplace.

Experience

Work history, roles, and key accomplishments

Current

Barista

Current

Starbucks

Jan 2024 - Present (1 year 7 months)

Prepare and serve high-quality coffee and beverages in a fast-paced environment while maintaining a positive attitude. Maintain strong customer connections through friendly and quick service, attention to detail, and personalized interactions. Demonstrate quick thinking and adaptability to fulfill custom orders accurately and efficiently.

Customer Service Inventory Management Teamwork

Shift Manager/Guest Services Department Manager

McDonald's

Jan 2013 - Dec 2023 (10 years 11 months)

Managed shift operations and led a team of employees to ensure smooth and efficient service for customers. Trained new and existing employees on customer service practices and standard operating procedures. Handled cash operations, including counting daily tills and safes, preparing deposits, and balancing end-of-day reports.

Customer Service Inventory Management Team Leadership

Education

Degrees, certifications, and relevant coursework

Chattahoochee Technical College

Associate of Science, Business Technology

2023 -

Currently pursuing an Associate of Science in Business Technology, with an expected graduation date of December 2025. This program focuses on developing a strong foundation in business operations and technology.

Chattahoochee Technical College

Associate Degree, Accounting

2022 - 2024

Completed an Associate Degree in Accounting in December 2024, which included various certificates. Acquired certifications in Payroll (2023), Computerized Accounting Systems (2023), and Financial Accounting Fundamentals (2022).