Herman Rousseau
@hermanrousseau
Seasoned customer service ambassador with a passion for client relations.
South AfricaWhat I'm looking for
I am a seasoned Customer Service Ambassador with extensive experience in managing international client relations and high-volume support resolution. Currently, I deliver top-tier service to European clients, enhancing service quality and customer satisfaction through strategic communication and proactive leadership. My ability to manage and resolve high inquiry volumes has significantly improved response times and client engagement.
Throughout my career, I have collaborated with various departments to ensure seamless client service. My previous roles, including Product Performance Technician and Customer Care Consultant, have equipped me with a diverse skill set that includes advanced problem-solving, analytical thinking, and cross-departmental collaboration. I am dedicated to enhancing client experiences and driving operational efficiency in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Service Ambassador
Globl.Contact
Feb 2024 - Present (1 year 5 months)
Delivered top-tier service to European clients (Sweden, Denmark, Norway, Finland, Germany, Baltics) via chat, mail, and phone. Managed and resolved high inquiry volumes, enhancing response time and customer satisfaction.
Product Performance Technician Assistant
Garmin South Africa
Oct 2022 - Present (2 years 9 months)
Conducted product testing and data collection with athletes to support product development. Recruited participants and maintained high standards in prototype device testing.
Customer Care Consultant
Discovery
Nov 2021 - Present (3 years 8 months)
Provided personalized support for medical aid members and promoted optimal use of Vitality benefits. Enhanced client engagement through cross-selling and digital platform guidance.
Clinical Trial Recruiter
SubjectWell
Jul 2021 - Present (4 years)
Conducted clinical trial recruitment across the US, performed detailed screenings, and pre-qualified candidates. Managed wellness initiatives and supported South Africa's mass vaccination projects.
Corporate COVID-19 Health & Wellness Consultant
Discovery
Nov 2018 - Present (6 years 8 months)
Managed wellness initiatives and supported South Africa's mass vaccination projects. Organized and executed wellness events, ensuring client satisfaction and project quality.
Health & Wellness Specialist
Nu Health & Wellness
Jan 2018 - Present (7 years 6 months)
Organized and executed wellness events, ensuring client satisfaction and project quality. Developed personalized growth strategies, trained clients, and maintained a high satisfaction rate.
Personal Trainer & Sports Conditioning Coach
Virgin Active
Nov 2016 - Present (8 years 8 months)
Developed personalized growth strategies, trained clients, and maintained a high satisfaction rate. Ensured optimal facility operations and provided leadership in fitness strategy implementation.
Logistics Administrator
Control Gear
Feb 2015 - Present (10 years 5 months)
Managed logistics processes, liaised with suppliers and clients, and maintained operational efficiency. Improved membership retention by 25% through innovative strategies and operational improvements.
Assistant Gym Operations Manager
Inside Active
Jan 2014 - Present (11 years 6 months)
Improved membership retention by 25% through innovative strategies and operational improvements. Installed payroll software, supported client operations, and met monthly targets with high customer satisfaction.
Professional Services Agent
Sage Pastel Payroll
Jan 2010 - Present (15 years 6 months)
Installed payroll software, supported client operations, and met monthly targets with high customer satisfaction. Managed logistics processes, liaised with suppliers and clients, and maintained operational efficiency.
Education
Degrees, certifications, and relevant coursework
North-West University
BCom in Economics & International Trade, Economics & International Trade
Studied Economics and International Trade at North-West University. Gained a comprehensive understanding of economic principles and global trade dynamics.
Health & Fitness Professional Association
Diploma in Sports Science & Conditioning, Sports Science & Conditioning
Activities and societies: Golden Key International Honour Society Member
Completed a Diploma in Sports Science & Conditioning from the Health & Fitness Professional Association. Focused on health and fitness principles, including sports conditioning.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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