Nzuzo Sigabi

As a seasoned customer service professional with four years of experience, I have honed my skills in conflict resolution, problem-solving, presentation, and analysis. My tenure at Discovery has been marked by consistent top performance, earning me a promotion to Team Leader and an award for being the second-best performer in the country.

With a strong background in technical support, I have developed persuasive communication skills and the ability to explain complex technical products to non-technical customers. My leadership skills have been refined through grooming, coaching, and developing agent skills, resulting in a team that was voted the best in our department.

I am a results-driven individual with a proven track record of improving call center metrics and increasing customer satisfaction ratings by 23%. I am now looking to leverage my skills and experience in a dynamic and fast-paced organization that offers opportunities for growth and development.