Qiqa Sidukwana
@qiqasidukwana1
Detail-oriented professional with over 4 years in customer service.
South AfricaWhat I'm looking for
I am a highly organized and detail-oriented individual with more than 4 years of experience in the Customer Service and Administration management industry. My journey has been marked by a commitment to improving my communication skills and my ability to work under pressure. I appreciate proven ideas and methods that contribute to my growth as both a person and an employee.
In my current role as a Subject Matter Expert at Call Lab BPO, I handle queries, capture information, and ensure appropriate actions are taken to improve client satisfaction. I analyze daily statistics and ensure that client information is kept safe due to POPIA regulations. My previous experiences have equipped me with the skills to manage customer escalations effectively and provide accurate information, ensuring a high level of customer service.
Experience
Work history, roles, and key accomplishments
Subject Matter Expert-Collections
Call Lab BPO
May 2022 - Present (3 years 2 months)
Handled queries, captured information, and assigned requests. Ensured appropriate actions were taken to improve client satisfaction and analyzed daily statistics. Maintained client information security in accordance with POPIA.
Data Capturer WP
Health Department (Nolungile CDC)
Jun 2021 - Present (4 years 1 month)
Assisted in the Covid 19 vaccination program as a Data Capturer. Screened patients before they entered the vaccination site and registered patients on the EVDS system. Signed registers for vaccinated patients, recorded daily statistics, and submitted to the Facility Manager.
Administration Clerk/Admission
Health Department
Jan 2020 - Present (5 years 6 months)
Accurately filed patient records, maintained confidentiality, and retrieved files. Answered calls, took messages, and communicated effectively with patients and healthcare professionals. Accurately entered patient information into PHICS, booked appointments, and coordinated patient schedules.
Service Centre Administrator/Customer Service
Incredible Connection
Jan 2019 - Present (6 years 6 months)
Dealt with customers in a centric manner and achieved individual targets. Processed cellular credit applications, transactions, and daily cash ups. Managed self effectively and worked in a team to assist with customer escalations and provide accurate information.
Supply Chain Management Administrator
Department of Correctional Services
Jan 2018 - Present (7 years 6 months)
Responsible for the supply chain management department, answering calls and emails from suppliers. Handled procurement, transport office, and asset department duties, including receiving and issuing stock. Complied with ethical code of conduct and performed duties on LOGIS.
Education
Degrees, certifications, and relevant coursework
King Hintsa TVET College
National Diploma, Public Administration
2018 - 2021
Completed a National Diploma in Public Administration.
Willowvale S.S.S
Matric
2012 - 2014
Completed Matric.
Availability
Location
South AfricaAuthorized to work in
Job categories
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