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Andile Junior Skepu

@andilejuniorskepu

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Dedicated customer service professional with extensive experience in client relations.

South Africa

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What I'm looking for

I seek a role that allows me to leverage my customer service skills in a dynamic environment, fostering growth and collaboration.

I am a dedicated customer service professional with a strong background in resolving customer queries and enhancing service delivery. Currently, I work as a Customer Service Agent at Vodacom, where I excel in servicing customers telephonically and ensuring their needs are met with efficiency and care. My previous role at Discovery Health as a Contact Centre Consultant honed my skills in managing stakeholder interactions and achieving key performance metrics, which I consistently exceeded.

My journey began as a General Worker at In Your Tank Petroleum, where I developed a keen understanding of operational excellence and teamwork. I am passionate about providing exceptional service and continuously improving my skills through training and mentorship programs. My educational background includes a Grade 12 certificate and a long-term insurance qualification, which further solidifies my commitment to professional development.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Vodacom

Jun 2024 - Jul 2024 (1 month)

Currently working as a Customer Service Agent, responsible for servicing customers telephonically, resolving queries, and keeping up to date with product changes. Achieving and exceeding key performance metrics related to service delivery.

Customer Service Query Resolution Product Knowledge Performance Metrics

Contact Centre Consultant

Discovery Health

Jun 2019 - May 2023 (3 years 11 months)

Worked as a Contact Centre Consultant, servicing key stakeholders via telephonic and digital channels. Focused on customer-centric service and achieving performance metrics while staying updated on product changes and digital tools.

Customer Service Stakeholder Management Performance Metrics

General Worker

In Your Tank Petroleum

Dec 2017 - May 2019 (1 year 5 months)

Served as a General Worker, responsible for preparing and inspecting work areas, conducting quality control inspections, and adhering to safety regulations. Communicated effectively with team members to ensure smooth operations.

Quality Control Operational Excellence

Education

Degrees, certifications, and relevant coursework

Masiphathisane Senior Secondary School

Grade 12, General Education

Completed Grade 12 with subjects including isiXhosa Home Language, English First Additional Language, Life Orientation, Mathematics, Physical Sciences, Life Sciences, and Geography.

Discovery Health

FETC – Long Term Insurance – NQF Level 4, Insurance

2019 - 2021

Completed the Discovery L4 Long Term Learnership Qualification in Long Term Insurance, focusing on facilitating training sessions and assessing learner needs.