Open to opportunities

Lorato Ramahlape

@loratoramahlape

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Seasoned customer service professional with over 12 years of experience.

South Africa

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What I'm looking for

I seek a role in a dynamic organization that values growth and teamwork.

With over 12 years of experience in customer service across diverse industries, I excel in building strong client relationships and delivering exceptional care. My background in Computer Science and Data Analysis enhances my ability to manage complex customer interactions effectively. I thrive under pressure and am committed to maintaining attention to detail while enhancing team performance through effective communication and leadership.

Throughout my career, I have held various roles, including Debtors Supervisor and Team Leader at Planet Fitness Holdings, where I successfully managed a team and oversaw payment tracing and compliance. My technical proficiency includes advanced Microsoft Excel, CRM systems, and SAP, which I leverage to improve operational efficiency. I am fluent in English and proficient in several other languages, allowing me to connect with a diverse clientele.

I am eager to grow within a forward-thinking organization that values innovation and teamwork. My goal is to contribute my skills and experience while continuing to expand my professional capabilities.

Experience

Work history, roles, and key accomplishments

Debtors Supervisor

Planet Fitness Holdings

Jun 2021 - Apr 2023 (1 year 10 months)

Supervised a team in arrear resolution management and customer query handling, overseeing payment tracing, allocation, and receipting while managing department risk and compliance.

Team Leadership Risk Management Payment Processing

Debtors Clerk

Planet Fitness Holdings

Nov 2020 - Jun 2021 (7 months)

Contacted clients to resolve arrears and negotiate payments while assisting with administrative tasks and CRM queries.

Client Communication Negotiation CRM Management Administrative Support Problem Solving

Study Advisor

Education First (EF)

Sep 2014 - Mar 2015 (6 months)

Advised students from European markets on enrolment, queries, and study program recommendations for corporate clients.

Customer Service Market Research Communication

Customer Care Consultant

Quest (ASDA UK)

Oct 2012 - Jan 2013 (3 months)

Managed customer queries on home shopping orders and deliveries for a UK client, ensuring a positive customer experience.

Customer Service Order Management Communication Problem Solving

Reception Administrator

Mediclinic Medforum

Jan 2024 - Present (1 year 5 months)

Assisted with patient bookings, admissions, and cancellations while managing medical aid authorizations and patient queries. Ensured smooth operations by adhering to administrative protocols.

Administration Customer Service Communication

Telesales Consultant

Smoke Customer Care Solutions

Aug 2012 - Sep 2012 (1 month)

Conducted market research by contacting medical practitioners to assess system usage, contributing to data collection efforts.

Market Research Data Collection Communication

Education

Degrees, certifications, and relevant coursework

HTS Louis Botha Technical High School

Grade 12, General Education

Activities and societies: Deputy Head Boy and School Treasurer, Best Junior Public Speaker, Member of the Free State Provincial Rugby Team.

Completed secondary education with a focus on subjects including English, Afrikaans, Mathematics, Civil Technology, Information Technology, Physical Sciences, and Life Orientation.