Open to opportunities

Hercules Magganas

@herculesmagganas

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Versatile marketing professional with expertise in lead generation and CRM.

United Kingdom

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What I'm looking for

I am looking for a role that fosters creativity, collaboration, and growth opportunities.

I am a versatile and results-driven marketing professional with hands-on experience in email marketing, outbound campaigns, CRM management, and content creation. My journey has been marked by a proven ability to generate high-quality leads through strategic inbound messaging and email sequences, while also supporting brand content and performance tracking. With a Master's in Business & HR and certifications in Inbound and Email Marketing from HubSpot, I bring a unique blend of analytical skills and creative thinking to my work.

Throughout my career, I have successfully launched and managed email outreach campaigns, achieving significant lead conversion rates and enhancing brand awareness through educational marketing videos. My experience spans various roles, including Marketing Operations Assistant and Assistant General Manager, where I have honed my skills in customer engagement, team management, and market analysis. I am bilingual in English and Spanish, which has allowed me to support international health tech marketing initiatives effectively.

As I continue to grow in my career, I am eager to leverage my expertise in marketing operations and customer service to drive impactful results for forward-thinking organizations. My commitment to excellence and passion for helping clients achieve their goals are at the core of my professional ethos.

Experience

Work history, roles, and key accomplishments

Current

Marketing Operations Assistant & Fitness Coach

Current

PNOĒ

Apr 2023 - Present (2 years 3 months)

Launched and managed email outreach campaigns via Mailsuite to book product demos, contributing to consistent monthly lead conversion. Generated inbound and outbound leads through Instagram messaging, achieving 150% of demo booking KPIs in early weeks.

Email Marketing Mailsuite Lead Generation Data Analysis Google Sheets

Assistant General Manager

Northzone Fitness Health Club

Dec 2023 - Present (1 year 7 months)

Oversaw client engagement strategies by addressing customer concerns, building strong member relationships, and ensuring high satisfaction rates, fostering loyalty and retention. Conducted competitor analysis and developed improvement strategies to enhance the club’s visibility and appeal in the local market.

Client Engagement Customer Relationship Management Competitor Analysis Data Analysis Customer Satisfaction

Health and Nutrition Customer Service Advisor

The Hut Group

Feb 2022 - Present (3 years 5 months)

Provided exceptional customer service by addressing health and nutrition-related inquiries through phone, email, and live chat. Maintained comprehensive knowledge of THG’s health and nutrition products to assist and educate customers effectively.

Customer Service Nutritional Knowledge CRM Systems Customer Feedback Upselling Team Collaboration

Customer Sales Advisor

CX People

Oct 2021 - Present (3 years 9 months)

Resolved customer inquiries over the phone with a focus on problem ownership and exceptional service delivery. Provided comprehensive support and service information to customers, demonstrating strong communication and problem-solving skills.

Customer Service Problem Solving Communication Skills Sales Payment Processing Relationship Building

Customer Service Team Manager

Amazon

Apr 2020 - Present (5 years 3 months)

Managed and developed a team of 15+ call centre representatives, providing supervision, coaching, and performance improvement strategies. Led day-to-day operations and daily planning activities to ensure efficient call center operations and goal attainment.

Team Management Coaching Performance Management Call Center Operations Recruitment Goal Setting

Customer Service Specialist

Amazon

Jan 2019 - Present (6 years 6 months)

Managed and resolved over 10,000 customer contacts within the retail and account changes department over a one-year period. Provided high-quality customer service while adhering to company policies and standards.

Customer Service Conflict Resolution Multilingual Support (Spanish Problem Solving CRM Software Order Management

Fitness Leader and Coach

Planet Fitness and More

Jan 2014 - Present (11 years 6 months)

Developed and delivered fitness classes for up to 15 trainees, ensuring high-quality services and assistance. Collaborated with other personal trainers to achieve monthly sales targets for personal training packages.

Workout Program Development Customer Service Sales Targets Team Leadership Client Induction

Education

Degrees, certifications, and relevant coursework

University of Los Andes

Specialisation in Business Management, Business Management

Undertook a specialization in Business Management, focusing on key principles and practices in the field. This program enhanced understanding of business operations and strategic planning.

Aston University

MSc in Human Resource Management and Business, Human Resource Management and Business

Completed a Master of Science in Human Resource Management and Business, achieving CIPD Level 7 certification. This program provided advanced knowledge in HR strategies and business operations.

Panteion University

Bachelor of Political Science and History, Political Science and History

Activities and societies: Completed successfully seminars in Psychology, Forensic Psychology and Criminology

Completed a Bachelor's degree in Political Science and History, gaining a comprehensive understanding of political systems and historical events. Successfully completed seminars in Psychology, Forensic Psychology, and Criminology.