Open to opportunities

Danielle Servance

@danielleservance

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Personable professional with strong experience in customer service and marketing.

United Kingdom

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am a personable and adaptable professional with extensive experience in customer service, administration, and sales and marketing. My career has been marked by a proven ability to manage front-of-house operations, support business growth, and engage customers effectively both in person and online. I pride myself on being highly organized, tech-literate, and skilled in remote business operations and digital platforms.

In my most recent role as Head of Sales and Marketing at HempDash, I led end-to-end sales and marketing strategies for an e-commerce brand in the hemp industry. I successfully secured new partnerships and increased customer engagement through targeted email campaigns, paid social media ads, and influencer partnerships. My previous positions have equipped me with a diverse skill set, including managing customer service inquiries, overseeing inventory, and ensuring smooth office operations.

Throughout my career, I have demonstrated strong leadership and teamwork abilities, consistently striving to create a welcoming environment for both customers and colleagues. I am passionate about leveraging my skills to contribute to a dynamic team and drive business success.

Experience

Work history, roles, and key accomplishments

Head of Sales and Marketing

HempDash

Oct 2024 - Jun 2025 (8 months)

Led end-to-end sales and marketing strategies for an e-commerce brand in the hemp industry, securing new partnerships between vendors and HempDash. Increased customer engagement through email campaigns, paid social media ads, and influencer partnerships.

Sales Strategy Marketing Strategy Customer Engagement Email Marketing Social Media Marketing Brand Partnerships B2B Sales order fulfillment Customer Service

Administrative Assistant

LIHA Beauty

May 2023 - Present (2 years 2 months)

Managed customer service inquiries, stock inventory, and order fulfillment, overseeing packaging, shipment, and email communications. Handled receptionist duties and website updates, ensuring smooth online order processing.

Customer Service Inventory Management order fulfillment Packaging Shipping Email Communication Receptionist Duties Order Processing

Receptionist

Smyth & Co

Dec 2021 - Present (3 years 7 months)

Answered high volumes of calls, supported customers, and managed incoming mail, while also reorganising file systems. Provided clerical support and created a welcoming environment for clients.

Customer Support File Management Clerical Support Communication

Administration Assistant

PSR Solutions

Oct 2020 - Present (4 years 9 months)

Handled reception duties, managed professional meeting agendas, and facilitated internal communications. Oversaw orders, expenses, and file systems to ensure smooth office operations.

Meeting Coordination Internal Communications Order Management Expense Management File Management

Receptionist

Frasers Hospitality

Jan 2018 - Present (7 years 6 months)

Managed restaurant and bar operations, including bookings, customer service, and sales reports. Conducted visitor screening to ensure a secure and welcoming environment.

Restaurant Operations Bar Operations Customer Service Sales Reporting Visitor Screening Hospitality Management

Assistant Manager, Customer Service

Banning Dental Group

Jan 2016 - Present (9 years 6 months)

Supervised and trained staff, managed appointments, and ensured compliance with safety regulations. Handled patient communications to maintain high standards of care.

Staff Supervision Staff Training Appointment Management Compliance Customer Service Leadership

Education

Degrees, certifications, and relevant coursework

South Thames College

NVQ Level 2, Business

Completed an NVQ Level 2 in Business, focusing on foundational business principles and practices. Developed essential skills in administrative support and operational efficiency.

Goldsmiths' College

Bachelor of Arts, Media

Undertook a Bachelor of Arts in Media, gaining comprehensive knowledge of media theories and production. Engaged in critical analysis of media content and developed practical skills in media creation.

Lewisham and Southwark College

NVQ Level 2, Support Work in Schools and Colleges

Achieved an NVQ Level 2 in Support Work in Schools and Colleges, focusing on providing effective assistance within educational settings. Gained practical experience in supporting student learning and administrative tasks.