Hazar! User
@hazaruser
I lead sales order processing, CRM transformation, and customer retention.
United KingdomWhat I'm looking for
At Winning Moves, I lead Sales Order Processing, building structured country-level reporting that gives C-suite stakeholders monthly visibility into productivity, targets, risks, and performance potential.
I rebuilt confidence in the department with global sales teams, improved efficiency by more than 50%, and led a six-month transition from a failing 3PL to a new warehouse while meeting tender and contractual requirements.
Previously at Weber Stephen Products, I built a new order-processing department, retained all major accounts including Amazon, John Lewis, B&Q, and Harrods, and increased retention by 30%. I also led Microsoft NAV migration and the SAP S/4HANA launch across European operations.
My earlier client-facing work at Corbis focused on onboarding, customer success, retention, and growing a multimillion-pound annual revenue pipeline. I enjoy developing teams, strengthening stakeholder relationships, and improving the processes behind great customer outcomes.
Experience
Work history, roles, and key accomplishments
Head Of Sales Order Processing
Winning Moves LTD
Nov 2023 - Present (2 years 11 months)
Implemented structured reporting processes to track country-level productivity and targets, improving decision-making and accountability. Trained and mentored team members, won back customer satisfaction, and executed a seamless transition to a new warehouse within 6 months.
Operations: Sales Order Processing Manager UK & IE
Weber Stephen Products
Aug 2014 - Oct 2023 (9 years 2 months)
Established a new department from the ground up, enhancing customer onboarding and order processing efficiency within 6 months. Coordinated training with internal stakeholders to maximize CRM/ERP tool usage, strengthened relationships with C-suite clients, and steered major organizational change projects including Brexit compliance and digital transformation.
Account Executive Sales
Corbis
Feb 2009 - Jul 2014 (5 years 5 months)
Acted as the main point of contact for a large book of business, ensuring exceptional service and driving customer satisfaction. Defined and delivered customer success strategies, coordinated client onboarding, and cultivated relationships with key decision-makers to sustain retention and revenue.
B2B/B2C Executive
Corbis
Executed B2B and B2C sales strategies, driving customer satisfaction and retention.
Aftersales Executive
Weber Stephen Products
Managed aftersales activities, ensuring customer satisfaction and retention.
Order Processing Supervisor UK & Ireland
Weber Stephen Products
Supervised order processing operations for the UK and Ireland, ensuring efficiency and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
International Business College Manchester
ILM Level 3 Certificate in Leadership and Management, Leadership and Management
Completed the ILM Level 3 Certificate in Leadership and Management.
Heathrow Airport
BAA Apprenticeship in Management and Customer Service, Management and Customer Service
Completed the BAA Apprenticeship in Management and Customer Service.
Uxbridge College
BTEC National Diploma in Information Media, Information Media
Grade: Distinction
Completed the BTEC National Diploma in Information Media with Distinction.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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