Looking for a job

Chiara Baraldo

@chiarabaraldo

Customer Service Representative at Cytec Engineered Materials Ltd, leading an OTIF project to track performance across NA and EMEA GBUs.

United Kingdom

Message

At Cytec Engineered Materials Ltd, I manage daily interactions for an assigned B2B customer portfolio and process orders, returns, quotations, credits, and debits in SAP. I also led an OTIF project to monitor business performance and KPIs, with weekly reporting to internal stakeholders across NA and EMEA GBUs.

At Thyson Technology Ltd, I led administrative operations for the engineering team, including scheduling, correspondence, and document control. I redesigned document control procedures and managed purchasing and invoicing for active projects.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Cytec Engineered Materials Ltd

Dec 2021 - Present (4 years 9 months)

Acted as first point of contact for assigned B2B customer portfolio, managing daily client interactions and leading weekly/monthly review meetings. Processed customer orders, returns, quotations, credits and debits within 24/48 hrs, and managed end-to-end order management in SAP.

SAP Salesforce CRM Order Processing Customer Master Data Reporting Stakeholder Communication Microsoft Office Google Workspace

Administration Team Leader

Thyson Technology Ltd

Mar 2020 - Dec 2021 (1 year 9 months)

Led administrative operations for the engineering team, overseeing scheduling, correspondence and document control. Redesigned document control procedures and managed end-to-end purchasing and invoicing for all active projects.

Administration Document Control Scheduling Reporting Invoicing Team Leadership Microsoft Office