Hareem Sheikh

Processed 150–200 monthly enquiries into quotations and purchase orders, automated SAP/Excel workflows to save 10+ hours weekly, and improved order fulfilment and stakeholder collaboration, raising project completion by 20%.

Handled 40–50 daily retention, upgrade and complaint calls, met FCR and conversion KPIs, managed sensitive FCA-regulated cases, and maintained records using Salesforce, Workday and Avaya.

Managed store operations and staffing, optimized labour schedules to control costs, led training to improve staff performance, and streamlined inventory processes to reduce discrepancies.

Managed shift operations including inventory, cash handling and staff assignments, ensured health and safety compliance, and drove sales through upselling and improved scheduling.

Managed reception and till operations, coordinated with kitchen staff to support takeout and delivery, and improved customer satisfaction through effective communication and adherence to safety standards.

Led an 8-person call-centre team handling 70–80 daily interactions across phone, chat and email, achieved 85% FCR and reduced rework 70% by creating internal FAQs and knowledge-base content.

Handled high-volume inbound contacts, exceeding call targets by 20% and achieving an 80% customer satisfaction rating through efficient issue resolution and promotion of loyalty programmes.

Completed a Master’s in International Business Management with a focus on global business strategy and cross-cultural management.

Completed a combined BA-LLB program covering legal studies and liberal arts, preparing for roles requiring analytical and communication skills.

Grade: O-Levels: 7A 1B; A-Levels: 2A 1B; IELTS 8.0

Completed GCSE and O-Level/A-Level qualifications with strong academic results across multiple subjects.