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Rina Golovashchenko

@rinagolovashchenko

Message

I drive sales order and customer fulfilment using SAP, CRM/CPQ, data analysis, and process optimisation.

United Kingdom

Message

What I'm looking for

I’m looking for a customer-focused operations role where I can run end-to-end order fulfilment in SAP, use KPI-driven analysis to improve delivery performance, and collaborate cross-functionally to meet SLAs and elevate customer satisfaction.

I’m a detail-oriented Sales Order and Customer Fulfilment professional, focused on order lifecycle management, SAP accuracy, and continuous process improvement. In my recent role, I owned key end-to-end workflows—from order coordination and international shipments to Aftercare-to-Invoice—clearing a 12-month backlog in just 3 months while ensuring billing accuracy and SAP compliance.

I also bring strong analytical and operational discipline: I reconciled 1,000+ work orders for financial accuracy, standardised installed base data across SAP and Salesforce for full asset traceability, and managed service contracts, renewals, and quotations to protect and grow revenue. Earlier, as a Customer Fulfilment Analyst, I delivered six months with zero returns or refusals by analyzing customer order data, building KPI dashboards, and applying root-cause corrective actions.

Experience

Work history, roles, and key accomplishments

Current

Installed Base Representative

Current

Biomerieux UK Ltd

Oct 2025 - Present (6 months)

Managed the installed base across Ireland and North England, ensuring lifecycle visibility and service continuity. Cleared a 12-month Aftercare-to-Invoice backlog in 3 months, reconciled 1,000+ work orders, and standardized installed base data across SAP and Salesforce for full asset traceability.

SAP Aftercare To Invoice Work Order Reconciliation Salesforce Customs Clearance International Logistics Aftercare And Scrap Compliance

Sales Order Management Executive

Centerprise International Ltd

Apr 2025 - Oct 2025 (6 months)

Managed end-to-end sales order lifecycle through shipment using SAP, coordinating with customers and internal teams to resolve back-orders and aged stock issues. Produced monthly sales and customer reports, scheduled production orders to meet SLAs, reconciled customer-owned stock, and processed deal registrations plus RMA/credits in SAP.

SAP Sales Order Processing Order to Shipment Customer Reporting Backorder Resolution Stock Reconciliation Production Order Scheduling SLA Management Deal Registration Microsoft Dynamics RMA & Credits

Customer Fulfilment Analyst

SC Johnson

Jul 2024 - Jan 2025 (6 months)

Analyzed customer order data to identify trends and optimize fulfilment processes, delivering six months with zero returns or refusals. Built and maintained KPI dashboards, performed root cause analysis for fulfilment discrepancies, and implemented corrective actions to reduce delivery times while resolving customer queries to improve satisfaction.

Customer Order Data Analysis Fulfilment Process Optimization Supply Chain Efficiency KPI Dashboards and Reporting Root Cause Analysis Corrective Action Planning Customer Query Resolution Trend Analysis