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Sara benichou

@sarabenichou

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Customer Success Manager focused on driving retention and growth.

United Kingdom

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What I'm looking for

I seek a role in a dynamic environment that values customer success and data-driven strategies, offering opportunities for growth and collaboration.

I thrive on transforming complex data into actionable insights that empower stakeholders and drive meaningful outcomes. My expertise in fostering strong customer relationships enables me to anticipate needs and tailor strategic solutions that maximize satisfaction, retention, growth, and long-term value.

As a Customer Success Manager at CareAR®, I owned a book of circa 40 customers, achieving a 90% retention rate and increasing upsell opportunities by an average of 30%. I enhance customer engagement to boost organic usage of our SaaS platform, ensuring long-term ROI and delivering sustained value across their organization. My ability to analyze data and provide actionable insights has been pivotal in driving product enhancements and maximizing customer value realization.

With a strong background in account management and sales, I have built and promoted long-lasting customer relationships, overseeing portfolios worth millions and contributing to consistent growth. I am passionate about cross-functional collaboration and ensuring seamless adoption of data-driven strategies that elevate customer experiences and business performance.

Experience

Work history, roles, and key accomplishments

Customer Success Manager EMEA

CareAR®

Jan 2022 - Present (3 years 11 months)

Owned a book of circa 40 customers, achieved 90% customer retention rate and increasing upsell opportunities by an average of 30%. Enhanced customer engagement to boost organic usage of our SaaS platform, ensuring long-term ROI and delivering sustained value across their organisation.

Customer Retention Upselling SaaS Customer Engagement Data Analysis Product Enhancement Change Management Software Implementation

Distributor Account Manager

Kimberly-Clark Professional

Jan 2014 - Present (11 years 11 months)

Oversaw a portfolio of distributor accounts in France, Central Europe & Turkey with a total annual value of €4.5 million, contributing to year on year 2-5% growth and profitability. Built and maintained strong relationships with distributors to ensure seamless product distribution.

Sales Strategy Market Expansion Sales Data Analysis Customer Satisfaction Cross Functional Collaboration

Internal Sales Manager

Kimberly-Clark Professional

Jan 2012 - Present (13 years 11 months)

Expanded company’s customer base and ensured its strong presence by delivering successful sales appointments and product presentations. Provided product training and support to customers and distributors to maximize usage and sales effectiveness.

Sales Customer Acquisition Product Training Salesforce Data Analysis

SaaS Channel and Renewal Account Manager

DELL

Jan 2011 - Present (14 years 11 months)

Achieved growth in renewal data retention contracts (servers) and hit sales targets by successfully engaging with customers. Developed and executed sales opportunities from purchase to renewal implementation through a healthy pipeline.

Sales Renewals Data Protection Cross Selling Customer Engagement Sales Pipeline Management

Order Management specialist

Infoprint -IBM

Jan 2010 - Present (15 years 11 months)

Processed and oversaw customer orders from initiation to delivery, managing all aspects including order entry, detailing, purchasing, and expediting. Ensured shipment delivery timing met customers’ needs and escalated all delays internally to achieve delivery lead-time targets.

Order Management Customer Orders Logistics Procurement Customer Service Delivery Management Supply Chain Coordination

Education

Degrees, certifications, and relevant coursework

Grenoble University

University diploma, French as a Foreign Language

2010 - 2011

Completed a university diploma focused on French as a Foreign Language. This program enhanced linguistic and cultural understanding.

University of Strasbourg

Bachelor’s degree, English language, literature and civilisation

1999 - 2002

Obtained a Bachelor’s degree in English language, literature, and civilization. This comprehensive study developed strong analytical and communication skills.