Rakesh Rathod
@rakeshrathod1
Customer Success Manager with expertise in SaaS and stakeholder engagement.
United KingdomWhat I'm looking for
I am a customer-focused and commercially driven professional with over 10 years of experience in B2B sales, SaaS, IT solutions, and stakeholder engagement. My career has been dedicated to enhancing customer experiences and driving operational efficiency through strategic initiatives. Currently, I serve as a Customer Success Manager at HeavyweightAir Express, where I have successfully facilitated cross-functional collaboration and identified over 15 areas for workflow optimization, resulting in a 20% boost in operational efficiency.
Throughout my career, I have consistently demonstrated my ability to translate business requirements into actionable solutions. At Barkleys Bank and TransUnion, I directed the deployment of enterprise-wide business systems, achieving a 30% increase in operational efficiency and significantly improving real-time reporting accuracy. My experience in managing client onboarding initiatives has led to a 25% increase in customer onboarding success rates, showcasing my commitment to delivering exceptional post-sale experiences.
Experience
Work history, roles, and key accomplishments
Customer Success Manager/BA/SAAS
HeavyweightAir Express
Apr 2023 - Present (2 years 4 months)
Facilitated cross-functional collaboration by orchestrating discovery sessions and process mapping exercises with technical teams and clients, resulting in the identification of 15+ areas for workflow optimization and system improvements that boosted operational efficiency by 20%. Crafted comprehensive functional specifications and coordinated with developers and testers to ensure product enhancem
Credit Analyst
Barkleys Bank & TransUnion
Sep 2022 - Present (2 years 11 months)
Directed the deployment and continuous enhancement of enterprise-wide business systems, achieving a 30% increase in operational efficiency across departments and supporting scalability for future growth. Coordinated cross-functional teams and external developers to successfully integrate Salesforce, resulting in a 25% reduction in data silos and improving real-time reporting accuracy by 40%.
Business Systems Manager
PPLPRS
Mar 2022 - Present (3 years 5 months)
Spearheaded the deployment and continuous refinement of enterprise-wide business systems, resulting in a 30% increase in operational efficiency and supporting over 150 users across departments. Coordinated with a team of 10 external developers and internal stakeholders to ensure seamless software integrations, including Salesforce, reducing system downtime by 25% and accelerating adoption timeline
Education
Degrees, certifications, and relevant coursework
DeMontfort University
BA Hons Business & Public Policy Management, Business & Public Policy Management
1999 - 2003
Studied Business & Public Policy Management at DeMontfort University. Gained knowledge in business strategies and public policy frameworks.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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