Open to opportunities

Haymanot Mandefiro

@haymanotmandefiro

Message

I support customers, manage CRM data, translate technical content, and solve technology issues.

Ethiopia

Message

What I'm looking for

I'm looking to use my technical support, customer service, CRM, translation, and communication skills to support an impactful, mission-driven organization.

I've supported customers and sales outreach through CRM systems, live chat, email, phone calls, and structured data entry. At Exclusive Calls, I contact and qualify prospects to schedule meetings, while at Elephant Bet I resolved customer issues remotely using Zoom, Slack, and Microsoft tools.

I've translated technical documents, scripts, and media content from English to Amharic for BeMedia (Kana Television), using CAT tools and digital resources to maintain terminology consistency, cultural accuracy, and timely delivery.

My Computer Science background also includes refurbishing and configuring computers for schools with Camara Education Ethiopia, plus creating digital and print media at YG Film Production using Adobe Creative Suite. I'm motivated to use technology and communication to support impactful, mission-driven organizations.

Experience

Work history, roles, and key accomplishments

Current

Appointment Setter/ Cold Caller

Current

Exclusive Calls (ECalls)

Jan 2025 - Present (1 year 7 months)

Contacts prospects to schedule meetings for sales representatives. Reaches out to businesses or individuals to introduce products/services, focusing on identifying and qualifying new leads via phone.

CRM Sales Persuasion Lead Generation Cold Calling

Customer Service Representative

Elephant Bet

Feb 2025 - Mar 2026 (1 year 1 month)

Managed customer inquiries via live chat, email, and CRM systems. Resolved issues efficiently while maintaining high customer satisfaction and updated CRM records.

CRM Customer Service Live Chat Email Support Data Entry Zoom Slack

Translator

BeMedia (Kana Television)

Dec 2021 - Dec 2024 (2 years 11 months)

Translated technical documents, scripts, and media content from English to Amharic with high accuracy. Utilized CAT tools and digital resources to maintain terminology consistency.

Translation CAT Tools Amharic English Technical Documentation Content

Senior Graphics Designer

YG Film Production

Apr 2022 - Mar 2024 (1 year 11 months)

Designed digital and print media using Adobe Creative Suite. Developed visual concepts aligned with brand identity and project goals.

Adobe Illustrator Graphic Design Brand Identity Print media Digital Media

Call Centre Operator

One Travel Agency

Feb 2021 - May 2021 (3 months)

Handled inbound and outbound customer calls. Assisted clients with bookings, inquiries, and issue resolution while maintaining professional communication and accurate data records.

Customer Service Call Handling Booking Issue Resolution Data Entry