Open to opportunities

betelhem esubalew

@betelhemesubalew

I’m a customer service professional with 4+ years in telecommunications, specializing in inbound/outbound support and CRM-driven solutions.

Ethiopia

Message

What I'm looking for

I want a role where I can deliver exceptional customer experiences, handle complex inquiries confidently, and use CRM to improve service delivery—while contributing to organizational growth and maintaining high operational excellence.

I’m a Call Center Representative / Customer Executive Advisor with over 4 years of comprehensive experience in the telecommunications industry at Safaricom, specializing in inbound and outbound customer support as well as trade support.

I manage high-volume customer interactions, resolve inquiries, and provide tailored solutions to ensure customer satisfaction and loyalty. I’m skilled in Customer Relationship Management (CRM) systems—tracking, analyzing, and optimizing customer interactions to improve service delivery—while bringing excellent communication, problem-solving, and professionalism under pressure.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Ison Xperiance

Dec 2022 - Sep 2025 (2 years 9 months)

Provided inbound and outbound customer support and trade support in the telecommunications industry at Safaricom, handling high-volume inquiries with professionalism. Resolved complex issues, managed customer interactions using CRM, and improved customer satisfaction through strong communication and problem-solving.

Customer Service Customer Relationship Management (CRM)Call Center Operations Trade Support Microsoft Excel Microsoft Word