Open to opportunities

Abenezer Habtamu

@abenezerhabtamu

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Customer service expert with software engineering and hardware repair experience.

Ethiopia

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What I'm looking for

I am seeking a role where I can combine customer support and technical skills, working in a collaborative, growth-oriented team that values empathy, clear communication, and opportunities to contribute to product/service improvement.

I am a dependable customer service professional with a background in software engineering, hardware repair, and sales, who excels at managing multiple priorities in fast-paced environments. I combine technical skills in Node.js, Express.js and React.js with hands-on experience maintaining computers and cellphones, and delivering empathetic, solution-focused customer support.

I have delivered documentation and requirement-gathering as a freelance Software Requirement and Documentation Officer, supported CRM-driven customer service as a Sales Development Representative, and worked on Shopify store operations and administrative tasks. I bring strong communication, organization, and problem-solving skills, plus experience in content writing and intermediate graphic design, to help teams meet goals and improve customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Software Requirement and Documentation Officer

Current

Freelance

May 2022 - Present (3 years 6 months)

Collected customer requirements to tailor software and website solutions and maintained detailed project documentation, improving clarity and delivery for multiple client engagements.

Requirements Gathering Technical Documentation Client Communication Project Coordination Version Control

Customer Service Representative

Moderno Collections / Zadren / Addis Outfits

Sep 2024 - Jun 2025 (9 months)

Supported operations for three Shopify stores and handled customer support using Reamaze and Zendesk to resolve issues and improve customer experience.

Customer Support Reamaze Zendesk CRM Multitasking