Open to opportunities

Fitsum Astatke

@fitsumastatke

Message

I resolve high-volume customer tickets and coordinate efficient support operations.

Ethiopia

Message

What I'm looking for

I'm looking for a customer support, operations, or administrative role where I can manage customer issues, maintain accurate records, coordinate workflows, and grow my skills with digital systems and cross-functional teams.

I managed and actioned 100+ daily customer service and sales-related tickets for Community Fibre Limited through CCI Ethiopia, prioritizing urgent cases, maintaining SLA compliance, and coordinating with sales, technical support, and customer service teams.

I'm experienced in customer communication, recordkeeping, data entry, ticket tracking, and administrative workflows using HOBS, Microsoft Excel, Outlook, Google Workspace, and CRM-style systems. I also led planning and documentation for a web-based fleet management project and built Excel customer-data trackers to surface common issues and response performance.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

CCI Ethiopia

Jan 2026 - Apr 2026 (3 months)

Managed and actioned 100+ customer service and sales-related tickets daily, ensuring timely resolution and SLA compliance. Collaborated with cross-functional teams to ensure seamless customer experience.

Health And Other Benefits System (HOBS)Outlook Ticket Management SLA Data Entry Documentation Workflow Management Cross Functional Collaboration

Virtual Assistant

Mastercard Foundation Program

Sep 2024 - Nov 2024 (2 months)

Completed intensive training in email support, customer communication, and administrative tasks. Drafted and responded to professional emails for simulated clients and managed task lists and schedules.

Google Workspace MailerLite Email Communication Task Management Scheduling