Dagmawi Yaregal
@dagmawiyaregal
Customer support representative at Ethio Telecom managing customer accounts and resolving service issues.
EthiopiaWhat I'm looking for
At Ethio Telecom, I support customers by managing their accounts, updating information, and resolving technical and service-related issues.
I also document customer interactions and feedback. My experience includes sales channel support, trouble ticket management, and digital financial services, and I hold a Master’s degree in Organizational Leadership.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Ethio Telecom
Jan 2020 - Present (6 years 9 months)
Delivered comprehensive customer support, focusing on resolving issues and ensuring positive customer experiences. Managed customer accounts, resolved technical and service-related issues, and documented customer interactions and feedback.
Education
Degrees, certifications, and relevant coursework
LinkedIn Learning
Certificate, AI in Contact Centers
2026 - 2026
Completed the course 'Leveraging AI in Contact Centers: Overcoming Volume and Improving Customer Experience' in August 2026.
LinkedIn Learning
Certificate, Microsoft Dynamics
2025 - 2025
Completed the course 'Learning Microsoft Dynamics for Customer Service' in October 2025.
LinkedIn Learning
Certificate, Microsoft Dynamics
2025 - 2025
Completed the course 'Learning Microsoft Dynamics for Customer Service' in October 2025.
Hope Enterprise University
Master of Science, Organizational Leadership
2021 - 2022
Pursued a Master of Science in Organizational Leadership at Hope Enterprise University from 2021 to 2022.
St. Mary's University
Bachelor of Arts, Management
2015 - 2018
Completed a Bachelor of Arts in Management at St. Mary's University from 2015 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
EthiopiaAuthorized to work in
Salary expectations
Social media
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