Open to opportunities

Nuhamin Teshale

@nuhaminteshale

Message

Customer service professional driving retention and revenue through omnichannel support.

Ethiopia

Message

What I'm looking for

I seek a full-time remote customer-facing role where I can leverage omnichannel support and CRM expertise to improve retention, drive upsells, and grow with a collaborative team.

I am a highly adaptable customer service professional with over three years of remote experience in support, sales, and administrative roles. I consistently manage high-volume inquiries across chat, email, and phone using Zendesk, Salesforce, and HubSpot, achieving strong retention and upsell results.

I bring proven operational excellence—meeting SLAs, achieving 100% QA scores, and handling 50–70 daily inquiries—alongside fluency in English and Amharic, strong communication, and a commitment to delivering exceptional customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

ClassPass

Jun 2025 - Present (3 months)

Manages 50–70 daily customer inquiries via Zendesk across chat and email, resolves issues to maintain high satisfaction, processes cancellations to reduce churn, and upsells premium packages to drive revenue growth.

Zendesk Upselling Slack Customer Retention QA

Sales Development Representative

Hudson's Bay Company

Oct 2024 - Jun 2025 (8 months)

Managed high-volume inbound and outbound calls, maintained <8 minute average handling time, qualified leads and scheduled meetings while tracking interactions in Salesforce/HubSpot to support the sales pipeline.

Salesforce HubSpot Cold Calling Lead Qualification Outbound Calling Negotiation CRM Management Time Management

Sales Development Representative

CCI (Shutterfly)

Jan 2024 - Dec 2024 (11 months)

Executed cold calling and email outreach campaigns, refined customer communication skills, and maintained organized CRM records to support short-term sales initiatives.

Cold Calling CRM Communication Data Entry Campaign Management

Freelance Transcriber

Playhouse

Jan 2020 - Dec 2024 (4 years 11 months)

Transcribed and proofread video content with high accuracy under tight deadlines, translated documents, and managed multiple projects independently from 2020–2024.

Transcription Proofreading Translation Time Management Quality Assurance Remote Work

Data Entry Specialist

Key Housing Real Estate

Nov 2023 - Feb 2024 (3 months)

Accurately input and managed high volumes of property listings, cross-referenced payment and registration data to remove duplicates and improve database integrity.

Data Entry Database Management Data Integrity MS Excel Attention To Detail

Education

Degrees, certifications, and relevant coursework

Addis Ababa Science and Technology University

Bachelor of Science, Architectural Engineering

Grade: 2.95 CGPA

Activities and societies: Certificate of Completion, Mindbody + Classpass New Hire Training (June 2025); Certificate of Participation, Hudson's Bay New Hire Training (October 2024)

Bachelor of Science in Architectural Engineering completed with a CGPA of 2.95, focusing on architectural engineering principles and design.