Hawa Seck

Translated and proofread technical and legal communications English↔French under tight deadlines, supported policyholders and network providers, and managed stakeholder relationships to resolve operations and payment issues.

Translated and transcribed insurance materials English↔French, managed client and broker inquiries on policies and claims, provided training and supervision for translators, and supported advisors with technical assistance.

Accurately translated reports and evaluated linguists' work, provided linguistic advisory services, and managed broker and institutional relationships for compliance, policy updates, and claim resolution.

Identified new customer segments, cultivated prospect relationships to increase sales and market share, and collaborated with marketing and regional teams on promotional materials.

Managed delivery of comprehensive and palliative care, monitored patient conditions and medication regimens, and coordinated with medical partners to ensure specialized care delivery.

Managed guest services and reservations, handled cash and supply chain tasks, and trained staff on service standards and operational policies.

Completed online courses in Business Management and Foundations of Human Resources Management from October 2020 to April 2022.

Pursued studies in Business Administration from September 2016 to April 2018.

Completed secondary education and obtained a High School Diploma from September 2014 to June 2016.