At Canada Life, I review complex medical information and group benefits claims, determine eligibility under plan parameters, and communicate decisions clearly with members and stakeholders. I also support prior authorizations and investigate complex statuses and potential fraud cases while protecting confidential information.
Previously, I coordinated content marketing at Art & Science, supported Shopify clients with technical and e-commerce needs, and have provided freelance proofreading, editing, writing, and content creation since 2010. I bring bilingual French and English communication, detailed review, project coordination, and client-focused support to every role.
