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Open to opportunities

Hassan Abdelhamid

@hassanabdelhamid

Bilingual customer service representative with expertise in French and English.

Ghana

What I'm looking for

I am looking for a role that values bilingual communication and offers opportunities for professional growth.

I am a dedicated customer service representative based in Accra, Ghana, with a strong educational background in Literature and Languages, holding both a Bachelor’s and Master’s degree in French Linguistics. My proficiency in French and English allows me to effectively engage with diverse clients, ensuring their needs are met with exceptional service.

Throughout my career, I have developed strong interpersonal skills and a commitment to teamwork, which I believe are essential in delivering outstanding customer experiences. My recent role at Taptap Send has further honed my problem-solving abilities, as I assist clients in troubleshooting and resolving issues in a timely manner. I am passionate about contributing positively to team goals and enhancing user satisfaction.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

US

University of Mohamed Lamine Debaghine Setif

Master of Arts, Language Sciences

2017 - 2022

Completed a Master's degree in Language Sciences with a focus on French, alongside a Bachelor's degree in Literature and Languages in French.

UB

University of Blida

Certificate, French Language

2016 - 2017

Earned a certificate in French, enhancing proficiency in the language and its applications.

PO

Presbyterian Senior High School, Osu

High School Diploma, General Arts

2012 - 2015

Studied General Arts, developing a foundational understanding of various subjects and critical thinking skills.

Tech stack

Software and tools used professionally

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Hassan Abdelhamid - Customer Service Representative - Eservices Africa Limited | Himalayas