Hassan Abdelhamid
@hassanabdelhamid
Bilingual customer service representative with expertise in French and English.
GhanaWhat I'm looking for
I am a dedicated customer service representative based in Accra, Ghana, with a strong educational background in Literature and Languages, holding both a Bachelor’s and Master’s degree in French Linguistics. My proficiency in French and English allows me to effectively engage with diverse clients, ensuring their needs are met with exceptional service.
Throughout my career, I have developed strong interpersonal skills and a commitment to teamwork, which I believe are essential in delivering outstanding customer experiences. My recent role at Taptap Send has further honed my problem-solving abilities, as I assist clients in troubleshooting and resolving issues in a timely manner. I am passionate about contributing positively to team goals and enhancing user satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Eservices Africa Limited
Aug 2023 - Present (1 year 10 months)
Engaged with customers in French, English, and Twi to address inquiries and resolve issues promptly. Delivered exceptional customer service to enhance user satisfaction and loyalty while assisting in troubleshooting technical issues.
French Tutor Intern
Algeria
Provided tutoring in the French language to students, aiding in their linguistic development and proficiency.
IT, Production, and Warehouse Personnel
Servair Ghana Limited
Managed monthly stock counts and tracked product expiration using SACS software. Ensured the accuracy of inventory data and contributed to the efficient operation of the warehouse.
National Service Contributor
Ghana Free Zones Authority
Contributed to various administrative and operational tasks during the national service period.
Education
Degrees, certifications, and relevant coursework
University of Mohamed Lamine Debaghine Setif
Master of Arts, Language Sciences
2017 - 2022
Completed a Master's degree in Language Sciences with a focus on French, alongside a Bachelor's degree in Literature and Languages in French.
University of Blida
Certificate, French Language
2016 - 2017
Earned a certificate in French, enhancing proficiency in the language and its applications.
Presbyterian Senior High School, Osu
High School Diploma, General Arts
2012 - 2015
Studied General Arts, developing a foundational understanding of various subjects and critical thinking skills.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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