Emmanuel Fianyeku Kouame

I am a language graduate with a Bachelor of Arts in French and Spanish from the University of Ghana. With three years of diverse experience in customer service, teaching, editorial work, and procurement, I have developed exceptional organizational and business communication skills. My commitment to continuous learning and professional growth drives me to leverage my diverse skill set to foster organizational development.

In my current role as a Customer Service Representative at e-Services Africa Limited, I lead my team as Team Captain, coordinating tasks and ensuring high performance. I handle a high volume of customer inquiries daily, demonstrating strong product knowledge and maintaining a positive demeanor. My previous experience as a Teaching Assistant in the French Department allowed me to design personal teaching plans and teach French Grammar and Literature classes, further enhancing my communication and leadership abilities.

As a volunteer mentor for the Rise-Up After School Mentorship Program, I guide young individuals in universities across Ghana towards personal and professional success. I am passionate about promoting the French language in Ghana, having served as President of the University of Ghana French Students Association, where I successfully organized inter-university competitions and secured sponsorships to support our initiatives.