Erica Tagoe
@ericatagoe
Dedicated customer service representative skilled in resolving issues and building relationships.
What I'm looking for
I am a dedicated and enthusiastic customer service professional with proven experience managing front desk operations, handling incoming calls, and processing enrollment documents accurately. I deliver exceptional customer experiences through strong communication, active listening, patience, and attention to detail.
I adapt quickly to new technologies and procedures, using help desk systems, live chat platforms, and accurate data entry to resolve concerns and maintain positive relationships with customers, students, parents, and staff while supporting organizational goals.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Satoc School
Jan 2023 - Jan 2024 (1 year)
Assisted students, parents, and staff with inquiries, managed front desk operations, and processed enrollment documents while resolving concerns to maintain positive relationships and accurate records.
Education
Degrees, certifications, and relevant coursework
SATOC School
High School Certificate, General Education
2023 - 2024
Activities and societies: Assisted students, parents, and staff with inquiries; managed front desk operations; processed enrollment documents and maintained student records.
Attended SATOC School from 2023 to 2024 with responsibilities supporting student and administrative processes.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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