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Erica Tagoe

@ericatagoe

Dedicated customer service representative skilled in resolving issues and building relationships.

Ghana
Message

What I'm looking for

I am looking for a customer-facing role where I can use strong communication and problem-solving skills, work with supportive teams, grow with training, and help improve customer satisfaction and operational accuracy.

I am a dedicated and enthusiastic customer service professional with proven experience managing front desk operations, handling incoming calls, and processing enrollment documents accurately. I deliver exceptional customer experiences through strong communication, active listening, patience, and attention to detail.

I adapt quickly to new technologies and procedures, using help desk systems, live chat platforms, and accurate data entry to resolve concerns and maintain positive relationships with customers, students, parents, and staff while supporting organizational goals.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

SS

SATOC School

High School Certificate, General Education

2023 - 2024

Activities and societies: Assisted students, parents, and staff with inquiries; managed front desk operations; processed enrollment documents and maintained student records.

Attended SATOC School from 2023 to 2024 with responsibilities supporting student and administrative processes.

Tech stack

Software and tools used professionally

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Erica Tagoe - Customer Service Representative - Satoc School | Himalayas