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VU@vikramuser
Business Development Representative with expertise in customer support.
IndiaI am a self-starter with a proven record in B2B sales and customer support. With a postgraduate degree in International Business from ICN Business School, Paris, I have over a year of experience in driving sales, service, and retention in the BFSI and BPO sectors. I thrive in high-pressure environments, consistently meeting sales targets while building lasting client relationships.
My digital-first mindset allows me to effectively utilize CRM tools and engage in virtual demos, enhancing my ability to drive pipeline momentum. I have successfully onboarded over 50 clients and exceeded sales targets by 120% through strategic outreach and conversion strategies. Recognized as a Top-Performer, I am committed to delivering exceptional service quality and achieving high customer satisfaction.
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Work history, roles, and key accomplishments
Ajio (BPO – Reliance)
Mar 2025 - Present (8 months)
Engaged in high-volume customer support operations, driving satisfaction through efficient handling of customer concerns across digital platforms. Spearheaded outreach and conversion strategies across B2B by engaging over 200+ daily queries and securing new accounts in a highly competitive market.
IDBI Federal Bank
Jan 2018 - Present (7 years 10 months)
Generated qualified leads and converted prospective clients through front sales efforts and cold outreach, supporting the local branch in boosting policy conversions and maintaining CRM hygiene. Led insurance policy sales during campus campaign, outperforming targets by 35% in the 3rd month.
Degrees, certifications, and relevant coursework
ISMaster in International Business Management, International Business Management
2021 - 2023
Grade: 3.4 GPA
Activities and societies: Runner-Up for Best Thesis
Graduated with a GPA of 3.4 and earned recognition as Runner-Up for Best Thesis. Studied international business management, focusing on global markets and strategic operations.
AUBachelor in Business Administration, Business Administration
2016 - 2020
Completed a Bachelor in Business Administration. Gained foundational knowledge in business principles and practices.
Software and tools used professionally
IndiaYou can contact VIKRAM and 90k+ other talented remote workers on Himalayas.
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