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VIKRAM User

@vikramuser

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Business Development Representative with expertise in customer support.

India

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What I'm looking for

I am looking for a dynamic role that fosters growth, encourages collaboration, and allows me to leverage my skills in sales and customer support.

I am a self-starter with a proven record in B2B sales and customer support. With a postgraduate degree in International Business from ICN Business School, Paris, I have over a year of experience in driving sales, service, and retention in the BFSI and BPO sectors. I thrive in high-pressure environments, consistently meeting sales targets while building lasting client relationships.

My digital-first mindset allows me to effectively utilize CRM tools and engage in virtual demos, enhancing my ability to drive pipeline momentum. I have successfully onboarded over 50 clients and exceeded sales targets by 120% through strategic outreach and conversion strategies. Recognized as a Top-Performer, I am committed to delivering exceptional service quality and achieving high customer satisfaction.

Experience

Work history, roles, and key accomplishments

Business Development Executive

Ajio (BPO – Reliance)

Mar 2025 - Present (4 months)

Engaged in high-volume customer support operations, driving satisfaction through efficient handling of customer concerns across digital platforms. Spearheaded outreach and conversion strategies across B2B by engaging over 200+ daily queries and securing new accounts in a highly competitive market.

Customer Support B2B Sales CRM Tools Outreach Market Research Sales Analysis Lead Generation

Sales Intern

IDBI Federal Bank

Jan 2018 - Present (7 years 6 months)

Generated qualified leads and converted prospective clients through front sales efforts and cold outreach, supporting the local branch in boosting policy conversions and maintaining CRM hygiene. Led insurance policy sales during campus campaign, outperforming targets by 35% in the 3rd month.

Lead Generation Cold Outreach CRM Management Sales Pipeline Management Financial Products Policy Sales Market Research Sales Analysis Team Collaboration

Education

Degrees, certifications, and relevant coursework

ICN Artem Business School

Master in International Business Management, International Business Management

2021 - 2023

Grade: 3.4 GPA

Activities and societies: Runner-Up for Best Thesis

Graduated with a GPA of 3.4 and earned recognition as Runner-Up for Best Thesis. Studied international business management, focusing on global markets and strategic operations.