Harbalab Singh Shergill
@harbalabsinghshergil
Customer service and sales leader with experience driving KPIs, inventory accuracy, and guest satisfaction.
IndiaWhat I'm looking for
I’ve built a strong customer-facing foundation through roles including SalesAssociate at RedTape, CrewMember at Tim Hortons, and CustomerServiceAssociate at DesignerBrands. I greet customers, identify needs through targeted questions, handle POS transactions, and support fast, accurate order taking while maintaining high guest satisfaction.
At DesignerBrands, I also served as TeamLeader, mentoring and supervising a team of around 8-10 sales associates through onboarding and training on product knowledge, brand standards, and upselling techniques. I drove individual and store Key Performance Indicators (KPIs), delegated daily tasks, and supported loss prevention strategies by monitoring fitting rooms and securing high-value inventory; I also manage stockrooms using inventory tracking systems. More recently, I’ve taken on Ground Handler work at CargojetAirwaysLtd., loading and unloading cargo, sorting/scanning/reconciling freight, conducting equipment inspections, and communicating shipment details to maintain accurate inventory control.
Experience
Work history, roles, and key accomplishments
Ground Handler
Cargojet Airways Ltd.
Jan 2025 - May 2026 (1 year 4 months)
Loaded and unloaded cargo aircraft and delivery trucks while meeting time-sensitive dispatch deadlines. Sorted, scanned, and reconciled inbound and outbound freight, inspected equipment, and reported mechanical abnormalities to ensure safe working conditions.
Team Leader
Designer Brands Canada
Oct 2024 - Aug 2025 (10 months)
Mentored and supervised a team of 8–10 sales associates through onboarding and training on product knowledge, brand standards, and upselling techniques. Led loss prevention efforts, monitored fitting rooms and secured high-value inventory, and drove individual/store KPIs by training on promotions and delegating daily tasks and sales targets.
Customer Service Associate
Designer Brands Canada
Dec 2022 - Aug 2025 (2 years 8 months)
Conducted personalized footwear consultations by assessing customer needs, style, and proper sizing. Met and exceeded daily/weekly sales targets, resolved complaints, and processed returns while maintaining high customer satisfaction.
Crew Member
Tim Hortons
May 2022 - Dec 2022 (7 months)
Maintained high guest satisfaction in a fast-paced environment by operating POS and drive-through equipment for fast, accurate order taking. Managed food safety and sanitation procedures and completed opening/closing duties including station cleaning.
Sales Associate
RedTape
Aug 2021 - Mar 2022 (7 months)
Greeted customers and identified needs through targeted questions. Processed cash and credit POS transactions, tracked daily sales and inventory, and explained product features using live samples to increase add-on purchases.
Education
Degrees, certifications, and relevant coursework
Kwantlen Polytechnic University
Bachelor of Business Administration, Business Administration
2024 -
Pursuing a Bachelor’s in Business Administration at Kwantlen Polytechnic University starting August 2024.
Sacred Souls’ School
High School
Completed high school at Sacred Souls’ School in Gharuan, India, finishing in March 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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