Akil Pathan

I am a results-driven Team Leader with a proven ability to manage and motivate high-performing teams. With 2 years of industry experience, including 5 months in a leadership role, I have successfully implemented strategies that enhance team productivity and customer satisfaction. My experience at Teleperformance has equipped me with the skills to coach, mentor, and develop team members to achieve key performance indicators.

Currently, I work as a Team Leader in Operations for Flipkart's outbound voice process, where I organize daily meetings, assign incidents, audit calls, and manage productivity. My focus on delivering personal and team KPIs has consistently driven success in my teams. I am passionate about optimizing customer support operations and driving business growth, and I am eager to take on new challenges in a leadership role.