balkishan rathod
@balkishanrathod
Experienced team leader specializing in direct sales and customer service.
IndiaWhat I'm looking for
I am an experienced team leader with a proven record in direct sales and customer service across large BPO environments. I have led teams supporting major clients like Airbnb and Vodafone, focusing on performance, coaching, and process improvement.
My background includes managing teams of 15–17 advisors, conducting targeted coaching, handling escalations, and using performance reporting and advanced Excel for operational decisions. I consistently met service quality standards and SLA targets while driving measurable improvements in productivity and customer satisfaction.
I am results-oriented, customer-focused, and skilled in people management, strategic planning, and resource optimization. I seek to contribute to a growth-oriented organization where I can further develop leadership capabilities and deliver measurable business impact.
Experience
Work history, roles, and key accomplishments
Team Leader
Teleperformance Global Pty Ltd
Mar 2025 - Nov 2025 (8 months)
Led and managed a team of 17 customer service representatives supporting Airbnb's US operations, improving service quality through coaching, escalation handling, and KPI-driven process improvements.
TMDirected a team of 15 customer relations advisors, drove performance through coaching and targeted improvement plans, and managed resource allocation and escalations to meet SLA and quality targets.
SIAdvisor
Sitel
Oct 2016 - Oct 2017 (1 year)
Provided voice-based technical and customer support for Earthlink internet services, handling inquiries and complaints to maintain customer satisfaction over a one-year engagement.
Customer Service Representative
Vodafone
Sold mobile contracts and handled voice-based customer service under stringent targets for four years, including collections, complaint resolution, and achieving sales quotas.
Education
Degrees, certifications, and relevant coursework
St Rock’s College
Higher Secondary Certificate, Higher Secondary
2012 - 2014
Completed Higher Secondary Certificate Examination at St Rock’s College from 2012 to 2014.
National English High School
Secondary School Certificate, Secondary Education
Completed Secondary School Certificate Examination at National English High School in 2012.
Availability
Location
IndiaAuthorized to work in
Job categories
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