Deepak Kumar Panigrahi

Manage day-to-day store operations, drive sales targets and customer service standards, and lead a store team to ensure operational excellence and 100% product availability.

Managed and coached a 15-member CSR team to meet KPIs and SLAs, handled complex escalations across loans, savings and cards, and implemented process improvements to raise service quality.

Led store operations for NIKE franchise, drove operational, visual and customer service standards, managed budgets and prepared MIS reports to optimize stock movement and sales performance.

Managed a 35-person department across footwear and accessories, achieved monthly budgets, minimized shrinkage and implemented planogram-driven visual merchandising.

Oversaw store operations in manager's absence, managed inventory and visual merchandising, prepared MIS and tracked staff performance to achieve sales targets.

Maintained product availability and visual standards, tracked sales of fast/slow movers and built customer relationships to achieve daily sales targets.

Performed visual merchandising, managed invoicing and stock inward/outward processes, and produced weekly and monthly sales reports at Shopper Stop.

Grade: CGPA 7.0

Completed Master in Business Administration with CGPA 7.0 from BPUT, Odisha between 2012 and 2014.

Grade: 58%

Completed Bachelor of Commerce with 58% from Berhampur University board between 2009 and 2012.