Open to opportunities

Deepak Kumar Panigrahi

@deepakkumarpanigrahi

Message

Retail leader driving operations, sales growth, and high-performing teams.

India

Message

What I'm looking for

I seek a hands-on retail leadership role where I can drive sales, develop teams, improve operations, and deliver excellent customer experiences.

I am a results-driven retail and banking professional with 8+ years of experience leading store operations, customer service teams, and multi-functional retail departments. I have a proven track record of meeting sales targets, optimizing stock availability, preparing detailed MIS reports, and implementing operational and visual merchandising standards to improve store performance.

I excel at team management, training and development, process improvement, and customer relationship management. My experience spans store management for national retail brands and supervising customer service teams in banking, where I implemented KPI-driven processes, reduced shrinkage, and maintained compliance with SOPs and safety procedures.

Experience

Work history, roles, and key accomplishments

Current

Retail Store Manager

Current

Comfort Zone (Nike)

Jan 2025 - Present (1 year 5 months)

Manage day-to-day store operations, drive sales targets and customer service standards, and lead a store team to ensure operational excellence and 100% product availability.

Store Operations Team Management Visual Merchandising Inventory Management Sales Forecasting stock replenishment

Team Leader (Customer Care)

ICICI Bank Ltd

Jun 2019 - Dec 2024 (5 years 6 months)

Managed and coached a 15-member CSR team to meet KPIs and SLAs, handled complex escalations across loans, savings and cards, and implemented process improvements to raise service quality.

Team Leadership KPIs Training Development Call Center Operations Root Cause Analysis Process Improvement Reporting

Retail Store Manager

SSIPL Retail Ltd

Oct 2020 - May 2023 (2 years 7 months)

Led store operations for NIKE franchise, drove operational, visual and customer service standards, managed budgets and prepared MIS reports to optimize stock movement and sales performance.

Store Operations Budget Management Stock Management Visual Merchandising Team Leadership & Compliance Sales Analysis

Supervisor HOD

Lifestyle International Pvt. Ltd.

Oct 2018 - Jun 2020 (1 year 8 months)

Managed a 35-person department across footwear and accessories, achieved monthly budgets, minimized shrinkage and implemented planogram-driven visual merchandising.

Sales Forecasting Staff Training Reporting Visual Merchandising

Assistant Store Manager

Mandhana Retail Ventures Ltd.

Mar 2016 - Feb 2018 (1 year 11 months)

Oversaw store operations in manager's absence, managed inventory and visual merchandising, prepared MIS and tracked staff performance to achieve sales targets.

Store Operations Inventory Management Visual Merchandising Target Setting

Senior Fashion Consultant

Best Seller Retail India Pvt. Ltd.

Apr 2014 - Feb 2016 (1 year 10 months)

Maintained product availability and visual standards, tracked sales of fast/slow movers and built customer relationships to achieve daily sales targets.

Customer Relations Visual Merchandising Merchandising