Kanika Pareek

I am a dedicated Team Leader with over 7.5 years of extensive experience in customer service, operations, and sales. My career has been marked by a commitment to enhancing customer satisfaction and driving revenue growth through effective team management and strategic planning. I have successfully led teams of varying sizes, ensuring that performance metrics align with client SLAs while fostering a culture of continuous improvement.

At Webhelp India Pvt Ltd, I managed a team of approximately 20 customer service representatives, focusing on quality improvement and operational efficiency. My role involved handling escalated customer calls, conducting regular training sessions, and implementing strategies that resulted in increased revenue and customer satisfaction. I have also held leadership positions at Great Champ Technology and Absas Solutions, where I honed my skills in client relationship management, team productivity, and sales operations.

My educational background includes a Bachelor’s in Technology, which has equipped me with a solid foundation in technical and analytical skills. I am passionate about leveraging my expertise to contribute to organizational success and am always eager to embrace new challenges that enhance my professional growth.