Open to opportunities

bibisumaiya maniyar

@bibisumaiyamaniyar

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Team Leader with 3.3 years driving customer support and sales.

India

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What I'm looking for

I’m looking for a role where I can lead teams, improve customer satisfaction through voice/chat support, and drive measurable sales results. I want a fast-paced environment with clear targets, operational ownership, and room to grow into leadership.

I’m a customer-focused Team Leader with 3.3 years of experience across customer support, sales, operations, and team leadership. I build strong customer relationships, resolve issues efficiently through voice and chat, and keep teams aligned on service quality and outcomes.

In sales and support roles, I handled inbound customer queries and supported order and quotation processes to drive business growth. I consistently achieved individual sales targets and maintained accurate CRM records to ensure smooth lead and customer follow-ups.

As a Team Leader, I managed warehouse operations and led 60–70 associates to maintain smooth, productive workflows. I monitored daily performance, trained team members toward targets, ensured compliance with safety and quality norms, and resolved escalations with timely solutions through clear cross-functional communication.

Experience

Work history, roles, and key accomplishments

Team Leader

Flipkart Private Limited

Jan 2024 - Jan 2025 (1 year)

Managed warehouse operations and led a team of 60–70 associates to ensure smooth, efficient workflow. Monitored daily productivity and accuracy, trained team members, and resolved operational escalations while ensuring compliance with safety and quality norms.

Team Leadership Operations Management Escalations & Compliance Safety & Standards Quality Assurance Training Communication Problem Solving

Sales Executive & Customer Support

Livspace Private Limited

Jan 2023 - Jan 2024 (1 year)

Handled customer interactions and supported the sales process to drive business growth. Managed inbound queries via calls, chat, and email, coordinated with internal teams for order fulfillment, and contributed to monthly sales and customer satisfaction targets.

Customer Support Sales Customer Relationship Management (CRM)Order Processing Communication Problem Solving

Sales Executive & Chat

NoBroker Technology Private Limited

Jan 2020 - Jan 2022 (2 years)

Worked with the Intercity Packers & Movers team to drive sales and provide customer support. Handled inbound and outbound sales calls, supported customers via chat, prepared quotations, maintained CRM records, and achieved individual sales targets.

Sales Lead Generation Customer Support Customer Relationship Management (CRM)Quotations Customer Satisfaction Communication

Customer Support Executive (Internship)

Five-Splash Digital Private Limited

Jan 2020 - Present (6 years 6 months)

Completed an internship gaining hands-on experience in customer support processes. Handled customer queries through voice and chat, resolved issues with accurate information, and escalated complex cases to the concerned team.

Customer Support Problem Solving Active Listening Communication