H User

Provided excellent customer service, communicating with customers and coworkers in a busy environment. Maintained a clean and orderly workspace, provided drinks up to standard and embodied the core values of speed, quality, and service.

Scheduled piercing appointments and ensured piercers had all required information and paperwork. Greeted and educated customers pertaining to piercings, healing, sales items, and body jewelry in person and on the phone.

Processed a variety of financial transactions, including withdrawals, deposits, loan payments, foreign currency orders, cashier checks, audits, and vault balancing. Mentored and trained new and transitioning employees.

Managed inventory, stocked and ordered all items in the shop. Responsible for all training, team building, and scheduling.

Provided in-person and phone customer service, including answering questions and comforting clients regarding lost or found animals, relinquishing pets, and adoptions. Ensured messages were delivered to staff.

Operated espresso machine and prepared custom drinks and food orders. Scheduled and trained new employees for all shifts, including kitchen and barista.

Completed an Associate of Science degree in Business, focusing on core business principles and practices. This program provided a foundational understanding of business operations and management.

Obtained a General Associate of Arts degree, which provided a broad education across various disciplines. This degree enhanced critical thinking and communication skills.

Graduated with a high school diploma, completing all required coursework. This foundational education prepared for further academic and professional pursuits.