Open to opportunities

madison radke

@madisonradke

Message

Customer-focused retail and hospitality shift lead with strong team training and service skills.

United States

Message

What I'm looking for

I seek customer-facing roles where I can lead small teams, train staff, deliver excellent service, and grow into greater supervisory responsibility.

I am a customer-focused retail and hospitality professional with hands-on experience leading shifts, training new staff, and delivering consistent, friendly service in fast-paced environments.

Across roles at coffee, retail, and restaurant operations, I have mentored teammates, managed openings and closings, assisted high volumes of customers, and maintained brand standards while handling transactions and inventory.

I contribute to community and campus life through volunteer work and sorority leadership, bringing reliability, strong communication, and a service-first attitude to every role.

Experience

Work history, roles, and key accomplishments

Current

Shift Lead / Barista

Current

Black Rock Coffee Bar

Feb 2024 - Present (1 year 8 months)

Lead shifts and trained new staff while crafting espresso beverages, managing inventory, and ensuring smooth operations and a welcoming customer experience.

Shift Leadership Barista Skills Training Inventory Management Customer Service POS

Server

KOBE

Sep 2024 - Jan 2025 (4 months)

Provided attentive customer service in an all-you-can-eat sushi restaurant by guiding guests through the menu, ensuring timely delivery of fresh dishes, and maintaining a clean dining experience.

Customer Service Menu Guidance Food Safety Order Management Time Management Teamwork POS

Retail Sales Associate

Uptown Cheapskate Cedar Park

May 2023 - Aug 2023 (3 months)

Assisted over 100 customers per shift by providing merchandise expertise, answering questions, processing orders, and handling payments to maintain high service throughput.