At State Farm, I assisted customers with concerns and needs regarding their policies while handling incoming calls.
I used Microsoft Outlook, Word, and Teams, and scanned and uploaded documents within a time frame.
At Starbucks, I worked as a barista for three of my five years there, greeting customers and preparing beverages as requested while following procedures.
In my final two years at Starbucks, I worked as a shift supervisor, leading and training a team to reach daily goals, de-escalating intense situations, and completing daily deposits discreetly.
