Amanda Dickson
@amandadickson
Customer-focused service professional with extensive experience in cash handling, retail, and hospitality.
United StatesWhat I'm looking for
I am a seasoned customer service professional with a decade of hands-on experience across banking, retail, food service, and call-center environments. I consistently handle cash, resolve customer issues, train new staff, and maintain strong attention to process and compliance.
My background includes teller responsibilities, front-line call-center support for insurance and marketplace services, shift management in restaurants, and retail training roles where I improved team performance and operations. I have a cosmetology background and additional certifications supporting frontline hospitality and safety roles.
I bring dependable work habits, strong filing and organizational skills, and a track record of upselling and improving customer satisfaction. I am willing to relocate and authorized to work for any U.S. employer.
Experience
Work history, roles, and key accomplishments
PRCustomer Service Representative
Progressive
Oct 2023 - Present (2 years)
Handle inbound customer calls for insurance policies, assist with billing inquiries and policy understanding, and upsell ancillary coverages such as homeowners and renters insurance.
MAAssisted consumers with Marketplace applications and account access, followed scripts and completed required training to support health insurance enrollment and eligibility processes.
Head Teller
Home Bank
Sep 2016 - May 2018 (1 year 8 months)
Processed customer transactions, balanced vault and ordered cash, performed teller overrides and audits, and managed document uploads and back-office processing to maintain branch accuracy.
Manager
Izzo's Illegal Burrito
Feb 2013 - Aug 2016 (3 years 6 months)
Promoted to head trainer and managed shifts, handled cash reconciliation, oversaw kitchen operations, trained staff on food preparation and safety, and managed inventory and supply orders.
RLRetail Associate
Ross Dress For Less
May 2012 - Feb 2013 (9 months)
Served as a new-hire trainer and performed markdowns and inventory adjustments, improved product placement, and received multiple employee-of-the-month recognitions.
Education
Degrees, certifications, and relevant coursework
Aveda Institute Covington
Some college, General Studies
2013 - 2014
Completed the Aveda Institute Covington program with focus on general studies related to cosmetology and salon services from October 2013 to October 2014.
Mandeville High School
High School diploma or GED, General Studies
2007 - 2011
Completed high school coursework and received a High School diploma or GED equivalent between September 2007 and May 2011.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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