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Franchesca Urbina

@franchescaurbina

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Compassionate customer service professional with strong communication skills.

United States

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What I'm looking for

I am looking for a role that values teamwork and customer interaction, where I can grow my skills and contribute positively to the workplace.

I am a caring and compassionate individual with a strong background in customer service. My experience as a cashier and store associate has honed my ability to manage time effectively and maintain organization in fast-paced environments. I pride myself on being reliable and a team player, often receiving positive feedback from customers for my attentive service.

Throughout my professional journey, I have worked in various roles, including as a barista and server, where I developed excellent communication skills and the ability to follow instructions while also providing guidance to others. I am proficient in Microsoft Office applications and have experience with point-of-sale systems, which has allowed me to efficiently handle cash transactions and ensure customer satisfaction.

Experience

Work history, roles, and key accomplishments

Cashier/Store Associate

Associated Supermarket

Mar 2021 - Present (4 years 4 months)

Maintained cleanliness of the store and provided excellent customer service, assisting customers with their needs. Coded and labeled products accurately, and efficiently processed orders at the register.

Customer Service Inventory Management

Cafe Associate

Dylan's Candy Bar

Jun 2019 - Present (6 years 1 month)

Maintained a welcoming appearance for customers while operating the register and preparing milkshakes and ice cream. Ensured the station was clean, stocked, and organized for efficient order preparation.

Customer Service Food Preparation Inventory Management

Cashier/Barista/Hostess

Le Pain Quotidien

Apr 2019 - Present (6 years 3 months)

Greeted and seated guests with hospitality, ensuring a welcoming environment. Prepared various drinks using an espresso machine and efficiently handled cash transactions.

Customer Service Barista Skills Hospitality

Server/Cashier

Al Horno Lean Mexican Kitchen

Jun 2016 - Present (9 years 1 month)

Took orders, served food, and cleared tables while providing excellent customer service in a high-traffic bar atmosphere. Managed reservations using the Aloha P.O.S system and maintained efficient conditions at the service station.

Customer Service Order Taking Table Service

Education

Degrees, certifications, and relevant coursework

LaGuardia Community College

Associate's Degree, General Studies

2019 - 2021

Pursued higher education at LaGuardia Community College, focusing on general coursework. Developed strong communication and organizational skills applicable to various professional settings.

John Adams High School

High School Diploma, General Studies

2013 - 2017

Activities and societies: P.B.I.S (Positive Behavioral interventions & Supports) Volunteer, Tutoring younger students in various subjects, Cleaning up the neighborhood such as, parks, and other public spaces, Using arts as a method to foster team building activities with the pupils.

Completed high school education, gaining foundational knowledge across various subjects. Participated in extracurricular activities and community service initiatives.