Looking for a job

Hammad Awan

@hammaddawan

Customer Service Representative and graphics designer delivering high-satisfaction support and polished digital experiences.

Pakistan

Message

What I'm looking for

I am looking for a remote Customer Service Representative (CSR) position where I can use my 3+ years of experience in customer service, call center operations, telemarketing, and client communication.

I am particularly looking for a long-term remote opportunity where I can contribute my communication and problem-solving skills, build strong relationships with customers

I’m a results-driven customer service professional and graphics designer with 3+ years of experience supporting customers through complex questions and high-volume call environments. I’m known for resolving issues fast, staying composed under pressure, and keeping service quality consistent.

In call center and customer support roles, I handled 650+ inbound and outbound calls daily, processed complaints, scheduled appointments, and contributed to an 84% customer satisfaction rating. Across roles, I’ve helped maintain strong performance by using clear communication, active listening, and effective documentation.

I’ve also supported customer journeys in areas like visa consultation and medical insurance—managing inquiries about requirements, processing timelines, coverage limits, eligibility, and claim procedures. I’m comfortable coordinating follow-ups, maintaining 100% documentation accuracy where required, and improving satisfaction through prompt problem-solving.

Alongside support work, I deliver creative value through professional graphic design and video/content creation, including 50+ social media posts, banners, and promotional materials monthly. I bring CRM systems (including Zendesk), Microsoft Office, and digital tools together with consultative lead generation, retention strategies, and mentorship.

Experience

Work history, roles, and key accomplishments

Medical Sales Rep & Support

Contrast Bpo

May 2025 - Dec 2025 (7 months)

Managed customer inquiries for medical insurance policies, including coverage limits, eligibility requirements, and claim procedures. Processed and verified customer information with 98% accuracy and resolved billing/coverage issues while maintaining a 96% first-call resolution rate.

Customer Support Medical Insurance Policy Support Claims Processing Customer Satisfaction Record keeping Conflict Resolution

Visa Consultant & Support

Kingdom Trip Saudi Visa

Aug 2024 - Mar 2025 (7 months)

Provided customer support to U.S.-based and international clients on Saudi visa requirements, documentation, processing timelines, and application procedures. Managed end-to-end customer journeys, generated qualified sales leads, and maintained 100% accurate CRM records of visa processing status.

Customer Support Documentation Verification CRM Lead Generation Problem Solving Customer Retention

Customer Service & Call Center

Customer Service Representative & Call Center Specialist

Apr 2023 - Dec 2024 (1 year 8 months)

Handled 650+ inbound and outbound customer calls daily, resolving inquiries, processing complaints, and scheduling appointments. Achieved an 84% customer satisfaction rating while consistently meeting communication and sales targets.

CRM Inbound Calls Complaint Resolution Customer Support Appointment Scheduling Sales Support Customer Satisfaction

Marketing Assistant

Digimark Xperts

Jan 2024 - Jul 2024 (6 months)

Performed outbound marketing calls to promote digital marketing services including website design, SEO optimization, social media management, and graphic design solutions. Identified customer needs through consultative discovery, generated 40+ qualified leads monthly, and scheduled client appointments while collaborating with sales and creative teams.

CRM Outbound Sales Lead Generation SEO Optimization Social Media Management Graphic Design Appointment Scheduling Web Design

Graphic Designer

Aptech Malaysia

Feb 2021 - Jun 2023 (2 years 4 months)

Designed professional visual content for client brands, creating 50+ social media posts, marketing banners, advertisements, and promotional materials monthly. Consulted with clients on requirements and deadlines, managed multiple concurrent projects, and supported repeat business through consistent quality and client communication.