Open to opportunities

aisha rasheed

@aisharasheed

Message

Experienced customer service representative with a passion for creative solutions.

Pakistan

Message

What I'm looking for

I seek a dynamic environment that fosters professional growth and creativity.

With over six years of experience in customer service, I have dedicated my career to providing exceptional support and informed solutions to clients. My journey has taken me through various outsourcing companies, where I honed my skills in maintaining detailed databases and ensuring the highest level of customer satisfaction. I believe that going the extra mile for customers is key to building lasting relationships and achieving success.

In addition to my customer service expertise, I have also taken on roles as a Coordinator for inter-university conferences and as an Assistant Creative Director at Omnia Advertisers. My creative background is complemented by my education in Fine Arts, which has equipped me with strong skills in graphic design and event organization. I am passionate about using my creativity to enhance customer experiences and drive engagement.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Various Outsourcing Companies

Jan 2014 - Jan 2022 (8 years)

Provided exceptional customer service for over 6 years by assisting clients with product selection, returns, and orders. Maintained a detailed database to enhance service delivery and ensure customer satisfaction.

Customer Service Database Management Problem Solving Communication Product Knowledge

Event Organizer & Programme Coordinator

Omnia Projects

Jan 2016 - Jan 2022 (6 years)

Coordinated various events and conferences, ensuring smooth execution and high levels of participant satisfaction. Managed logistics and communication with stakeholders.

Event Coordination Project Management Logistics Team Collaboration

Project Planner & Coordinator

Pakistan Anti Smoking Society

Jan 2016 - Jan 2017 (1 year)

Planned and coordinated projects focused on women's empowerment, collaborating with various stakeholders to achieve project goals.

Project Planning Coordination Community Engagement Fundraising Communication

Assistant Creative Director

Omnia Advertisers

Jan 2015 - Jan 2016 (1 year)

Assisted in creative direction for advertising campaigns, contributing to design and strategy. Collaborated with clients to ensure their vision was realized in the final product.

Creative Direction Graphic Design Advertising Strategy Team Leadership