Asna Ali
@asnaali
Customer Service Executive delivering high QA scores and expert CRM complaint resolution.
PakistanWhat I'm looking for
I am a dedicated customer service professional currently working as a Customer Service Representative at M&P Logistics, managing high inbound and outbound call volumes, CRM ticketing, and timely complaint resolution. I consistently achieve 94%+ QA scores and frequently handle escalated cases with a calm, solution-oriented approach. My clear voice is used for IVR recordings and helpline messages, and I ensure smooth coordination between operations and clients.
Previously, I worked as a Sales and Customer Support Representative at Waada Digital Insurance, where I converted leads, closed 120+ policies within six months, and regularly exceeded sales targets. I also contributed to training new agents, mentoring them on scripts and call confidence while applying strong multitasking, escalation management, and CRM skills to boost customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
M&P Logistics
Feb 2024 - Present (1 year 6 months)
Handle daily inbound and outbound shipment calls, managing tracking, delivery issues, complaint ticketing and CRM updates. Maintain 94%+ QA scores, handle escalations calmly, and provide IVR/helpline voice recordings to ensure consistent customer satisfaction.
Sales Agent
Waada Digital Insurance
Jul 2023 - Jan 2024 (6 months)
Converted leads via outbound calling and client onboarding, closing 120+ policies within six months and regularly exceeding sales targets. Trained new agents, managed CRM records, and simplified complex insurance plans to improve conversions.
Education
Degrees, certifications, and relevant coursework
IUIlma University
Bachelor of Business Administration, Banking & Finance
Bachelor of Business Administration in Banking & Finance completed in January 2022 at Ilma University.
Government College for Women, Korangi
Intermediate (Pre-Medical), Pre-Medical
Completed Intermediate (Pre-Medical) in June 2021 at Government College for Women, Korangi.
Nasra Secondary School DCHS
Matriculation (Science), Science
Completed Matriculation (Science) in March 2019 at Nasra Secondary School DCHS.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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