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Hammad Saeed KhanHK
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Hammad Saeed Khan

@hammadsaeedkhan

Customer support specialist at Fiverr, handling inbound and outbound calls and managing client CRM records.

Pakistan
Message

At Fiverr, I handle inbound and outbound calls for clients across the US, UK, Canada, and Australia. I also generate and qualify leads through cold calling and follow-up sequences.

For Rella Electric INC, I handled inbound calls, resolved customer queries, and scheduled appointments. At Fine Insulation Company, I provided phone support and maintained call documentation.

At Foundations Counseling Services, I answered calls and scheduled appointments, coordinating with counseling staff on client intake and follow-through. At Flexncare, I engaged potential clients and closed sales appointments.

Alongside customer support, I design logos, banners, and social media graphics for clients through my freelance work on Canva. I hold HubSpot Academy certifications in Inbound & Outbound Calling, Social Media, and Digital Marketing.

Experience

Work history, roles, and key accomplishments

RI

Customer Support Representative

Rella Electric INC

Jan 2024 - Jan 2026 (2 years)

Handled inbound calls, answered customer queries, and resolved product/service issues professionally. Scheduled appointments and coordinated follow-ups to ensure timely customer engagement.

FS

Phone Support & Appointment Setter

Foundations Counseling Services

Jan 2023 - Jan 2024 (1 year)

Answered incoming calls and scheduled client appointments for a counseling services practice on a contract basis. Provided friendly, professional phone support while managing a busy scheduling calendar.

FC

Customer Support Representative (Phone Answering)

Fine Insulation Company

Jan 2022 - Jan 2023 (1 year)

Answered inbound calls and provided phone-based customer support for a Canada-based insulation company. Assisted customers with inquiries, service requests, and general support needs by phone.

EL

Customer Service Representative

Eden Builders (Pvt) Ltd

Sep 2012 - Feb 2016 (3 years 5 months)

Managed customer inquiries and service requests with professionalism and care. Built long-term client relationships, contributing to high retention rates, and provided telemarketing and customer support across multiple real estate projects.

AT

Customer Service Representative

Ahad & Ali Telecom

Apr 2011 - Oct 2011 (6 months)

Handled inbound customer calls and service inquiries in a fast-paced call center environment. Delivered prompt, professional resolutions, building the foundation for a long-term customer support career.

Education

Degrees, certifications, and relevant coursework

University of Lahore logoUL

University of Lahore

Bachelor of Commerce (Honors), Commerce

Completed a Bachelor of Commerce (Honors) degree from the University of Lahore in 2013.

GT

Government College Township

F.Sc (Pre-Engineering), Pre-Engineering

Completed F.Sc (Pre-Engineering) from Government College Township in 2008.

BL

B.I.S.E. Lahore

Matriculation, General

Completed Matriculation from B.I.S.E. Lahore in 2006.

Tech stack

Software and tools used professionally

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