Palwisha Shabbir
@palwishashabbir
I resolve customer issues through empathetic, high-performing email and chat support.
PakistanWhat I'm looking for
I've supported customers at The Grounding Co. through email and chat, handling order concerns, shipping issues, and product questions. I earned a weekly performance score of 98.90% as a top-performing support agent.
At TechEase Solutions, I resolved product and technical concerns by coordinating with internal teams. My work helped reduce average response time by 15%.
Previously, at Innovative Systems, I handled customer queries, troubleshooting, and account-related concerns while training junior support staff. I achieved an 85% customer satisfaction rating.
I also worked as a freelance graphics designer on Fiverr, managing projects for international clients. I bring clear communication, organized multitasking, and calm, professional support under pressure.
Experience
Work history, roles, and key accomplishments
Senior Customer Support Agent
The Grounding Co.
Jan 2024 - Dec 2026 (2 years 11 months)
Provided professional customer support through email and chat, managing inquiries, order concerns, shipping issues, and product-related questions. Recognized as a top-performing support agent with a weekly performance score of 98.90%.
Customer Support Representative
TechEase Solutions Pvt. Ltd.
Jan 2021 - Dec 2023 (2 years 11 months)
Assisted customers with product-related inquiries and resolved concerns by coordinating with internal teams. Improved response efficiency and contributed to reducing average response time by 15%.
Customer Support Specialist
Innovative Systems Pvt. Ltd.
Jan 2018 - Dec 2021 (3 years 11 months)
Handled customer queries through email and live chat, assisted with troubleshooting and account-related concerns, and trained junior support staff. Achieved an 85% customer satisfaction rating.
Freelance Graphics Designer
Worked with international clients and maintained professional communication while managing multiple projects and ensuring customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Fatima Jinnah Women University
Bachelor of Computer Arts, Computer Arts
2014 - 2018
Grade: GPA: 3.17/4.00
Bachelor of Computer Arts degree from Fatima Jinnah Women University, Rawalpindi, from 2014 to 2018.
F.G Degree College for Women
HSSC, Computer Science
2012 - 2014
Grade: Marks: 71%
Intermediate in Computer Science from F.G Degree College for Women, Rawalpindi, from 2012 to 2014.
Standard High School
SSC, Science
2010 - 2012
Grade: Marks: 81.14%
Secondary School Certificate in Science from Standard High School, Rawalpindi Cantt, from 2010 to 2012.
Availability
Location
PakistanAuthorized to work in
Salary expectations
Job categories
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