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Open to opportunities

Halee Simond

@haleesimond

Self-motivated fraud analyst with strong customer service skills.

United States
Message

What I'm looking for

I seek a role that fosters growth, values customer safety, and offers opportunities for advancement.

I am a self-motivated and goal-oriented individual dedicated to continuous growth and success in my career. My experience spans various roles, including my current position as a Fraud Analyst at Ttec, where I review customer account activity to identify and prevent fraud. I pride myself on my ability to navigate complex systems and ensure the safety of customer accounts through diligent investigation and adherence to procedures.

Previously, I worked as a Senior Deposits Care Specialist at Ally Financial, where I assisted customers with daily financial transactions and security. My background also includes customer service roles at Wells Fargo and a position as a Bus Driver for Charlotte Mecklenburg Schools, where I prioritized safety and punctuality. I hold a high school diploma and am currently completing a cybersecurity bootcamp to further enhance my skills in the financial sector.

Experience

Work history, roles, and key accomplishments

TT
Current

Fraud Analyst

Ttec

Jan 2023 - Present (2 years 6 months)

Reviewed customer account activity to identify and prevent fraud. Investigated suspicious activity and followed necessary procedures to ensure the safety of customer accounts using multiple systems.

AF

Senior Deposits Care Specialist

Ally Financial

Sep 2022 - Jul 2024 (1 year 10 months)

Navigated through multiple systems to assist customers with daily financial transactions and security. Provided comprehensive support for deposit-related inquiries and ensured customer satisfaction.

BA

Fraud Analyst

Bank Of America

May 2022 - Jun 2023 (1 year 1 month)

Reviewed customer account activity to identify and prevent fraud. Investigated suspicious activity and followed necessary procedures to ensure the safety of customer accounts using multiple systems.

CS

Bus Driver

Charlotte Mecklenburg Schools

Dec 2019 - May 2022 (2 years 5 months)

Transported students K-12 to and from school safely and on time. Kept track of maintenance and routine inspections of the bus.

WF

Customer Service Specialist

Wells Fargo

Jun 2020 - Mar 2021 (9 months)

Greeted customers and assisted with online banking needs as well as basic banking procedures. Ensured customers had a great experience and did whatever possible to ensure secure and accurate results.

GI

Security Officer

G4S Security Solutions INC

Apr 2018 - Dec 2020 (2 years 8 months)

Monitored central alarm systems for fire, intrusions, and duress alarms with immediate response. Circulated among guests to protect assets and maintain order amongst the workplace.

Education

Degrees, certifications, and relevant coursework

University of North Carolina at Charlotte logoUC

University of North Carolina at Charlotte

Bootcamp Certificate, Cybersecurity

Participating in an intensive cybersecurity bootcamp to develop practical skills in network security, ethical hacking, and digital forensics. Gaining hands-on experience with industry-standard tools and techniques to protect digital assets and systems.

GS

Garinger High School

High School Diploma, General Studies

Completed a comprehensive high school curriculum, gaining foundational knowledge across various subjects. Developed essential academic skills and prepared for further education or entry into the workforce.

Tech stack

Software and tools used professionally

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Halee Simond - Fraud Analyst - Ttec | Himalayas